Neurosurgery Patient Pathway Assistant
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The postholder will work closely with the Skull Base Neurosurgery team to provide comprehensive administrative support to the Neurosurgery service. This role combines responsibilities for managing outpatient appointments and coordinating complex inpatient and daycase activity. Key duties include ensuring the efficient scheduling of specialist clinics, admissions and theatre lists, maintaining accurate patient records and delivering a high quality, responsive service to patients, clinicians and external stakeholders.
Job description
To provide comprehensive administrative support to the Skullbase clinical teams, ensuring efficient patient admission, scheduling, and coordination of care in line with NHS Constitution, waiting time standards, and the Trusts Patient Access Policy. The role involves managing patient pathways, maintaining accurate records, and delivering a high standard of service to patients and staff.
Person specification
Education/Training/Qualifications
Essential
- Good general education including GSCE in Maths or English (or equivalent)
- Advanced keyboard and computer skills (Microsoft office)
Desirable
- Patient Administration System (PAS) training
Work Experience
Essential
- Experience of working as part of a team in a multi-disciplinary environment.
Desirable
- Experience in NHS or similar organisation
- Experience taking/making high volume calls and handling sensitive topics
Knowledge/Skills/Abilities
Essential
- Excellent customer care skills
- The ability to work to tight deadlines in a highly pressured environment
- The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines
- The ability to work as part of a team or in a team environment
- Ability to communicate with a broad range of individuals including clinicians
- Willingness and ability to learn new IT skills and technology
Personal Qualities/Special Circumstances
Essential
- Confident and sympathetic when dealing with patients/staff
- Ability to be calm and professional when working under pressure
About the employer
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups