NHS 111 Integrated Urgent Care Clinical Advisor - Milton Keynes
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NHS 111 Integrated Urgent Care Clinical Advisor
NHS 111 Clinical Advisors - salary: Band 6 (£39,959 - £48,117) + unsocial hours allowance as per section 2 Agenda for Change.
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.
Full and part time positions available.
We're now inviting new team members to join our upcoming training courses starting in June and July 2026. Apply now to secure your place and kick-start your journey with us!
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office based role in our Milton Keynes office, home/remote working is not available.
We cannot provide sponsorship for this role.
Main duties of the job
Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.
Are you're seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
Person specification
Experience
Essential
- Recent professional experience
- Triage experience
- Customer service experience
- Experience of dealing with emotionally charged situations
Desirable
- Previous experience in a call centre environment such as NHS Direct
- Supervisory/Coaching/Mentoring experience
Qualifications
Essential
- Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic
- Valid registration with NMC/HCPC
Desirable
- Teaching or assessing qualification