NHS Contracts Admin Lead
This role appears to be based at this CQC-rated location:
- Greater Lancashire Hospital
Lancashire
GoodRated Apr 2017
Matched from the job description. Source: Care Quality Commission.
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The NHS Contracts Admin Lead is responsible for the safe, efficient and patient focused coordination of all elective, diagnostic, inpatient and day case bookings for NHS patients at Greater Lancashire Hospital.
The role ensures optimal clinic and theatre utilisation, consultant availability and effective and efficient booking and scheduling arrangements for NHS patients.
The post holder is responsible for supporting the booking and scheduling function, ensuring a high quality patient experience, whilst maintaining compliance with CQC Fundamental Standards and internal governance requirements.
Job description
.Key Responsibilities
1. Leadership and Operational Management
Lead and manage the hospital booking and scheduling service
Ensure accurate and timely scheduling of out-patient, in-patient / daycase and diagnostic activity in line with local and national waiting times
Act as senior escalation point for booking and scheduling issues
Be primary point of contact for all clinicians / consultants regarding booking arrangements
Ensure service resilience during periods of high demand
2. Patient Experience and Private Care Pathways
Deliver patientcentered booking processes reflective of private healthcare standards
Oversee patient communications including appointment confirmation and changes
Respond appropriately to patient feedback and concerns
3. Theatre and Capacity Optimization
Demonstrate commitment to optimisation of clinical capacity across all services
Support all specialties to minimise delays in the patient pathway and cancellations and optimise patient experience and outcomes
Support service development and pathway redesign
4. Governance and Compliance
Ensure compliance with CQC Fundamental Standards, consent and GDPR
Contribute to audits, quality reviews and inspections as required
Escalate potential /actual capacity, utilisation or safety risks appropriately
5. Workforce Management
Line manage all booking/scheduling and admissions staff
Lead recruitment, induction, appraisal and performance management within the service
Ensure appropriate staffing levels to optimise standards, waiting times and patient experience
6. Performance and Reporting
Monitor KPIs including utilisation, cancellations and patient waiting times
Provide reports to senior management
Drive service improvement
7. Systems and Data
Ensure effective use of booking and patient administration systems
Maintain accurate, confidential records
Support digital improvements
Person specification
Experience
Essential
- Significant experience managing hospital bookings or patient access services
- Demonstrable knowledge and experience of operational performance
- Proven people management experience
- Strong knowledge of CQC requirements
Desirable
- Experience of working in both NHS and independent healthcare
- Experience in service development / redesign
Values and Behaviours
Essential
- Commitment to highquality patient care
- Professionalism and accountability
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Management qualification (ILM/CMI)
About the employer
Founded in 2006, Bespoke Healthcare has earned an excellent reputation in the NHS and other leading independent healthcare providers for their professionalism, safe and effective care delivery, ethics and highly experienced consultants and clinicians.
Bespoke Healthcare is one of the UKs leading independent providers of nerve conduction studies and intra-operative monitoring for NHS hospitals. Our dedicated IOM Division provides a seamless, highly professional monitoring service to optimise treatment and minimise risk during complex surgery.
We are extremely proud to be one of the only independent healthcare providers in the UK to be awarded an NHS contract to provide complex neurology services.
Led by a team of expert consultant neurologists, supported by neurology specialist nurses, the South Cumbria service provides diagnosis and treatment for ongoing monitoring and management of patients with complex neurological conditions, alongside our tertiary NHS provider.
The Bespoke Healthcare Group includes our Preston-based Greater Lancashire Hospital. Operated by local people for local people, the Hospital works with some of the UKs top consultants to provide first-class outpatient care and state-of-the-art diagnostics. We work in partnership with multiple NHS Trusts to deliver fast, high-quality day care treatment and surgery and are the only hospital in Northwest UK to be rated outstanding for patient care by the CQC.