Night Receptionist

NIGHT RECEPTIONIST, FRONT OFFICE

4 on, 3 off, 3 on, 4 off, 4 on 10-hour shifts | 9pm-7:30am

Mandarin Oriental Hyde Park is looking for a Night Receptionist to join our Reception team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Night Receptionist at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Welcoming guest arrivals and late check-ins, creating a lasting impression of warmth and care.
• Handling all departures in an efficient manner by providing guests with accurate settlement and ensuring their expectations have been met during their stay.
• Following up and actioning all guest traces and messages.
• Attending handover briefings on a daily basis and ensuring all necessary information is provided to the relevant team and departments.
• Performing all daily tasks outlined in the night shift tasks list in a productive, professional and timely manner.
  
  

As a Night Receptionist, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will be night shifts, working 9pm-7am on a 4 on, 3 off basis (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Night Receptionist candidate, you will have a keen eye of detail and strong administrative skills. You will be a confident communicator, both verbally and written, and have ideally worked in a guest or customer facing role previously.

Our Commitment To You

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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