NOC Analyst
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For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Your Mission ✨
As a NOC Analyst you will need to be, highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams. You will be keen to expand your skills and technical knowledge through company supported development plans. You will have a wide range of skills across supported technologies.
What you’ll be doing 🎯
- Own and managing tickets for Incidents, Problems, Changes and others for Managed Service Customers and non-managed customer devices.
- Responding to support incidents raised via web portal, email, monitoring platform or phone.
- Updating tickets in an organised an efficient manner and logging time for all work performed.
- Maintaining and delivering patching cycles for Managed Service Customers.
- Working within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.
- Investigating and troubleshooting customer network issues with the aim of moving towards resolution.
- Where needed, gathering all required information and following escalation processes when passing tickets to 2nd and 3rd line.
- Documentation of customer systems where required.
- Ensuring data within tickets is correct for reporting purposes and assisting in quality checks as needed.
- Support NOC colleagues, across all lines, to assist in building a positive team culture and environment of transparent knowledge sharing.
What experience we think you’ll need 🚀
- Previous NOC experience
- Cisco Routing, Switching, Wireless configuration and troubleshooting – Desired minimum CCNA / FCP Certification or suitable industry experience
- Configuration and troubleshooting of Cisco and Fortinet security products, specifically; ASA, ISE, FirePower, Umbrella, Secure Access, FortiOS, Fortimanager
- NOC 24/7 experience
- Have a full and valid UK driver’s license
- Be able to attend customer sites when required
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.