Non-PMS Sales Ledger Controller – Issue Resolution

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

We are seeking a proactive and detail-oriented professional to drive process improvement and strengthen operational controls across our billing and cash management activities. This role will work cross-functionally with processing teams, credit control, and business stakeholders to identify inefficiencies, resolve process challenges, and implement sustainable solutions.

The successful candidate will play a key role in enhancing end-to-end billing processes, improving accuracy and controls, supporting transactional teams with issue resolution, and ensuring robust onboarding and request governance frameworks are in place. This is an excellent opportunity for someone who enjoys problem-solving, collaboration, and delivering meaningful operational improvements.

Key Accountabilities/Responsibilities:

• Work with Genpact processing teams, IVC credit controller and business requestors to identify and resolve process issues and implement new controls.

Deliver end to end process improvement across the manual / non-PMS billing processes

Support transactional team with problem resolution

Investigating current customer billing / cash receipt issues causing matching challenges

Develop new request / onboarding controls

Process optimisation is needed across the current process/customer base, as well as likely challenges arising from recent migration to Oracle.

Experience/Qualifications:

Essential:

• Proven experience in identifying process issues and resolving
• Process management: process mapping, solid understanding of Operating Procedures and Work Instructions governance
• Process mapping experience
• Inquisitive and proactive nature to resolve issues.
• Ability to work off own initiative to identify and progress issues
• Ability to work with and communicate well with multi-level stakeholders, including Genpact, GPOs, in country teams and IT.
• Define KPIs and metrics to track improvement progress
• Support adoption of new processes
  
  

Desirable:

• Knowledge of Oracle

Knowledge of Visio, Signavio or similar process mapping and process management tools

Exposure / working experience with Six Sigma and Lean

Experience and good understanding of Continuous Improvement principles and methodology

People management experience

Exposure to Project Management

Have strong analytical and problem – solving skills

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

• Work-life balance
• 26 days annual leave

Cycle to Work scheme

Initiatives focused on employee wellbeing

Pension

Discretionary Bonus

Discounted staff pet care

Dog Friendly office

Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.