Offender Management Support Officer

Serco: HMP and YOI Doncaster, DN5 8UX

Permanent, Full Time (Mon – Thurs 07:30 – 18:00pm) Alternating to (Tues- Fri 07:30 –18:00)

Up to £31,000 per annum + Excellent Benefits

Ready to impact a better future?

As an Admin Support Officer in our Offender Management Unit team, you’ll play a vital role in supporting the smooth running of offender management processes, ensuring accurate records and effective communication that helps protect communities and support rehabilitation.

In this role, your work will have real purpose — contributing to safer environments and supporting positive outcomes for individuals and society. You’ll be part of a team that values care, trust, and collaboration, where your attention to detail and commitment will help create a meaningful, positive impact every day.

You’ll Be Entrusted To

What you’ll do as an Admin Support Officer

• Update prison systems including NOMIS, DPS, and local databases following prisoner admissions
• Liaise with internal teams and external agencies to gather and share essential information
• Allocate cases to Prison Offender Managers and support workload distribution
• Prepare documentation, manage department mail, and maintain accurate filing systems
• Schedule meetings, attend where required, and produce clear, accurate minutes
• Interpret court warrants, update sentence calculations, and ensure records reflect legal outcomes
  
  

Does this sound like you?

You’ll be a great fit for this role if you have…

• Strong administrative skills with excellent attention to detail in a fast-paced environment
• Good communication skills, with the ability to work collaboratively across teams and agencies
• Confidence using IT systems including Outlook and Excel
• GCSEs (or equivalent) in English and Mathematics at Grade C or above

A proactive mindset with a commitment to accuracy, confidentiality, and continuous improvement

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• 6 weeks annual leave
• Up to 6% contributory pension scheme
• Free on site car parking
• Free use of on site gym
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
  
  

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.