Office Manager

Company Description

Cleaver Property Management Ltd is a specialist Block and Estate Managing Agent with over 170 properties across the Thames Valley and Home Counties. Established in 1993, the family-owned company combines local knowledge with extensive Property Management experience to provide a full-service solution to Leaseholders and Freeholders. Based in Wokingham, the company is an approved member of TPI, ensuring high standards of service. A dedicated team approach, with capped portfolios, ensures personalised attention to all client properties. Cleaver Property Management prides itself on transparancy, professionalism and gains most of its business through client recommendations.

The Role

The Office Manager is a pivotal leadership role responsible for the effective operation of the office and the coordination of key business support functions. You will take ownership of office management, facilities, internal systems, compliance support, and administrative processes, ensuring the business operates efficiently, compliantly, and consistently.

Working closely with the Operations Director and Managing Director, you will act as a central point of control for office operations, process improvement, reporting, and internal coordination. This role requires a confident, experienced professional who is comfortable taking ownership, identifying risks, and driving improvements.

Key Responsibilities

Office Leadership & Operations

• Take full ownership of the day-to-day management of the office and administrative function
• Act as a central point of coordination across teams, ensuring effective communication and smooth operations
• Review, document, and standardise office and administrative processes
• Identify inefficiencies and implement improvements to workflows, systems, and ways of working
• Ensure the office environment is professional, efficient, and aligned with company standards

Front of House & Business Support

• Oversee reception operations and act as the first point of contact for visitors and external enquiries – NB answering of front door is undertaken by all staff
• Manage post, and deliveries, ensuring efficient routing and responses
• Share in the answering of phone calls – NB calls are answered by all staff
• Support complaint handling processes through administration & tracking

Compliance, Audit & Governance Support

• Support audit preparation and information collation for ARMA / RICS and internal compliance reviews
• Coordinate external audits or inspections where required
• Monitor critical compliance deadlines and escalate risks or issues to senior management
• Support GDPR compliance across office systems and data handling practices
• Maintain central compliance registers, policies, and governance documentation

Facilities, Suppliers & Incident Response

• Take ownership of office facilities, including cleaning contracts and external service providers
• Proactively review contractor and supplier arrangements throughout the year, obtaining comparative quotes to ensure best value, service quality, and competitive pricing
• Ensure all contractors and suppliers hold appropriate, valid insurance and that all required compliance documentation is up to date and on record
• Own supplier relationships, addressing performance issues and implementing changes where necessary
• Take ownership of utility contracts and renewals for the business premises, ensuring continuity of service and value for money

IT, Systems & Operational Data

• Act as first-line support for office IT and phone systems
• Liaise with external IT providers to resolve issues efficiently
• Track key operational metrics, including call volumes, response times, and administrative workload
• Produce regular internal management reports related to office operations and support functions
• Support senior management with data collation and reporting for decision-making

Training & People Operations

• Lead onboarding and offboarding processes for permanent and temporary staff
• Maintain training records and support CPD administration
• Act as a day-to-day point of contact for staff queries relating to office processes and policies
• Support wellbeing, engagement, and internal culture initiatives across the business

Finance, Budgets & Controls

• Take ownership of the administration bank account, including full reconciliation and monitoring

Skills & Experience

• Proven experience in office management, operations, or business support role
• Strong understanding of compliance, governance, and process management
• Confident decision-maker with excellent organisational and prioritisation skills
• Strong analytical skills with the ability to interpret operational data and reports
• Excellent written and verbal communication skills
• Proactive, improvement-focused mindset with strong attention to detail
• High level of IT literacy and confidence working with systems and reporting tools

Benefits

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free parking (limited spaces)

We are committed to supporting your success in this position — not only through the work you will do, but through the training and professional development we will provide. We recognise that the Office Manager role involves a broad skill set, including office leadership, financial reconciliation, compliance and process improvement. With that in mind, we will support you through structured training in office management and financial skills.

Our intention is to invest in your growth, so you are fully equipped to excel in this role. As part of your employment, we will provide access to relevant training courses, both internal and external, to build your expertise in key areas of responsibility.

As you successfully complete these courses, your salary will be reviewed and increased in recognition of your strengthened capabilities, contribution to the business and expanded accountability.

Training will be agreed with you individually, but could include the following UK-based recognised courses and qualifications:

Office Management & Administration

Office Manager Diploma — Pitman Training

• A comprehensive qualification covering office leadership, organisational skills, finance basics and management principles. Ideal for a senior office role. 

Office Management (learndirect)

• Online training in office procedures and workplace organisation with tutor support and CPD certificate on completion. 

Office Management Skills – Level 3 (Distance Learning Centre)

• Practical course suitable for those taking responsibility for office operations and administration.

Advanced Office Management & Effective Administration Skills (Oxford Management / CPD providers)

• Course designed to build communication, prioritisation, decision-making and workflow management

Business, Compliance & Financial Skills

City & Guilds Business and Administration Qualifications

• Recognised vocational training spanning levels 2–4, valuable for structured development in business support and organisational skills. 

Online Certificate Courses — LSE Executive Education

• Short, professional leadership and management courses, including financial and organisational modules

We will work with you to set a training and development plan within your first few months. We look forward to supporting your development and enabling you to grow into a highly impactful Office Manager role within Cleaver Property Management Ltd.

For further course details and enrolment information, course websites and providers will be shared with you during the onboarding and development planning process.

Location: Cleaver Property Management Ltd, Wokingham, RG40 2BB

Job Type: Full-time, Permanent

Please send your CV along with a cover letter outlining why you believe you’re a strong fit for this role to info@cleaverproperty.co.uk. We look forward to hearing from you.