Onboarding & Triage Manager

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Risk Team where you will be responsible for ensuring that remediation activity across the business delivers fair, timely and well‑controlled outcomes.

Working as part of the Risk team our ideal team member will have previous experience providing independent oversight, guidance and assurance for Tier 1 remediations that are delivered by frontline business areas, with excellent attention to detail and a control‑focused mindset.

Responsibilities

• Deliver independent oversight of all Tier 1 remediations delivered by frontline business areas, ensuring activity aligns with Customer Resolutions principles and governance standards.
• Review Gate 1 Lite documentation to confirm customer harm assessment, remediation approach, containment actions and read‑across have been fully and accurately completed. Gate 4 lite documentation to confirm remediation completed, all activity adequately audited and decommissioning complete.
• Ensure all remediation plans are well‑controlled, defensible, and documented ahead of Gate 4 Lite Design Authority review.
• Support business areas by auditing preparation and delivery stages, confirming documentation is complete, accurate and aligned to customer outcome expectations.
• Ensure all governance, regulatory and compliance requirements are met, including timely reporting, accurate documentation and adherence to internal and external standards.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Experience in remediation, customer harm, assurance, risk or control environments.
• Strong understanding of remediation governance, gateway expectations and evidence requirements.
• The ability to critically review and challenge documentation with a high level of rigour.
• Confidence working with frontline business areas and Risk Owners.
• Understanding of fair customer outcomes and proportional remediation.
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience influencing stakeholders in governance or assurance settings.
• Exposure to multi‑team remediation activity or wider Customer Resolutions processes.
• Experience supporting read‑across assessments, risk evaluation, or quality assurance activities.
  
  
  
  

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group