About Skyscanner
Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻.
Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.
Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here).
We’re now looking for an
Online Customer Support Executive to join our User Satisfaction team in Edinburgh.
This role follows a Friday–Tuesday work pattern, so we’re looking for someone comfortable with this schedule on an ongoing basis.
About The Role
(Hybrid)
We’re looking for a team player to join our User Satisfaction team as an Online Customer Support Executive, based in Edinburgh. Working with the team, you will contribute significantly to Skyscanner's brand and reputation. You will be the face of the business to many of our millions of travellers, helping to improve their experiences.
The User Satisfaction Team is also responsible for deriving insights from the collective contact we receive. We champion our travellers by analysing and reporting on the collective feedback we receive, providing actionable traveller insights and feedback on new and existing features.
What You’ll Be Doing
- Delivering quality service: Work with our global User Satisfaction team to provide consistently excellent support for travellers using Skyscanner.
- Owning traveller problems: Take full ownership of customer enquiries from start to finish, working with partners and internal teams to resolve issues fairly and efficiently.