Operational Delivery Analyst
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ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We're currently looking for an Operational Delivery Analyst on a full time, 6-month fixed-term basis. This position is within the Innovation in Learning and Assessment programme at ACCA. We are flexible on the location of this role and would welcome applications from any global location.
The Operational Delivery Analyst plays a vital role in supporting the delivery of student exam support initiatives and nurturing activities. This role is vital to ensure smooth operational processes, exceptional student support, and delivery of an outstanding learner experience.
The Job
Reporting to the Digital Learning Lead, on a day-to-day basis, you'll be involved in the following:
- Managing the day-to-day learner support queries raised by ACCA students across a range of channels including email and Whatsapp. This will include responding to queries and escalating issues as well as updating internal guidance resources
- Generating reports to support analytics on learner engagement, completion rates and performance
- Providing support to set up and maintain platforms such as the ACCA Practice Platform, ACCA Learning, WhatsApp etc
- Creating relevant and appropriate messaging for student communication channels (LMS, Email, WhatsApp) for different student segments
- Assisting in the production and analysis of engagement metrics on the different communication channels
- Providing support with creating, editing and reviewing learning materials and content
- Updating relevant student webpages and ensuring all content is up-to-date and relevant
- Supporting other student learning related activities as required.
The Person
We're looking for someone who:
- Has a strong learner-focused mindset with experience in delivering excellent customer service
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.