Operational Improvement Manager

CompanyInfected Blood Compensation Authority

LocationNewcastle Upon Tyne, England, United Kingdom

Posted At2/24/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (37.0%).

Occupation Type

Quality assurance and regulatory professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£48,200 (£24.72 per hour)

Occupation rate applies

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Description

The Operational Improvement Manager will report directly to the Service Optimisation and Operational Improvement Lead within the Operations Team.

This hands-on role will be responsible for the day-to-day delivery and support of change projects and continuous improvement initiatives across IBCA, working directly with operational teams and supporting the embedding of a 'Test and Learn' culture.

Key Responsibilities

You will provide hands-on support to the Service Optimisation and Operational Improvement leadership team in the delivery of continuous improvement projects and change initiatives across IBCA Directorates
You will actively facilitate problem-solving workshops and meetings with operational staff and relevant stakeholders to diagnose issues and develop practical, co-created solutions
You will build, monitor, and maintain tracking tools (e.g., action logs, project dashboards) to support the team’s work, ensuring relevant stakeholders are accurately updating these tools to reflect current progress
You will support the effective management of project documentation and governance for improvement initiatives, working within established project management frameworks

You will gather, monitor, and analyse service performance data to identify emerging trends, pinpoint root causes of issues, and contribute to evidence-based proposals for improvement

You will build and maintain effective working relationships with operational staff and stakeholders across IBCA to ensure collaboration on improvement activities

You will assist in the preparation of updates, reports, and presentation materials for various audiences, including senior stakeholders

You will support the embedding of continuous improvement methodologies, such as Lean and Six Sigma, across the operational teams

Essential Criteria

Some knowledge of continuous improvement methodologies (e.g., Lean principles)
Aptitude for working with data and tracking tools to monitor progress and inform decisions
Good communication and interpersonal skills, with the ability to build effective working relationships.
Familiarity with basic project support or delivery principles.
Good written and verbal communication skills
Demonstrable analytical and problem-solving skills
Ability to work collaboratively and effectively within a team to deliver results

Experience in supporting or facilitating meetings/workshops

Proficiency in using Google software and creating tools for tracking and reporting

The ability to facilitate workshops and deliver presentations to senior stakeholders

Additional information:

As we build the Operations Team you will be expected to work in the office at least 80% of the time. Although requirements to attend other locations for official business will also count towards this level of attendance