Operational Resilience Analyst

Job Description

The Operational Resilience team is a first‑line oversight function that partners with colleagues at all levels of the business to strengthen and embed operational resilience. The team ensures that critical processes and their dependencies are clearly mapped, regularly tested, and effectively reported to support informed decision‑making.

As an Operational Resilience Analyst, you will work within a small, collaborative team, reporting to the Operational Resilience Manager and supporting the Head of Operational Resilience. You will deliver a varied and engaging programme of work, contributing to the ongoing development and maturity of the organisation’s operational resilience framework, as set out in the Operational Resilience Plan.

As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA’s Consumer Duty. Your work will support the firm’s commitment to delivering good outcomes for customers.

What You'll Have

We are seeking an experienced Operational Resilience Analyst with demonstrable, hands‑on operational resilience expertise. This role is designed for someone who is already operating as a subject matter expert and is motivated by the opportunity to influence others and shape the direction of an established operational resilience function.

You will bring a strong understanding of what good looks like in practice, gained through real delivery experience. You will use this expertise to help embed a more mature and confident approach to operational resilience at AJ Bell.

You will work in close partnership with the Operational Resilience Manager and Head of Operational Resilience, while also being capable of operating independently, exercising sound judgement, and leading workstreams with minimal oversight.

What does the job involve?

The Operational Resilience Analyst is responsible for delivering the Operational Resilience objectives set out in the Operational Resilience Methodology, including{{:}}

• Acting as a subject matter expert for operational resilience, bringing practical insight and challenge to help mature the team’s capability and approach.
• Taking ownership of multiple resilience mapping documents, ensuring they are current, comprehensive, and clearly articulate important business services, dependencies, vulnerabilities, and contingency gaps.
• Supporting and influencing the review of Impact Tolerances, ensuring metrics and supporting evidence are robust, meaningful, and suitable for senior‑level review.
• Leading the design, delivery, and documentation of in‑depth scenario testing, including producing high‑quality materials for senior stakeholders, facilitating desktop exercises, conducting data analysis and simulations, and ensuring outputs drive genuine improvement.
• Helping to define what “good” looks like for resilience testing, working closely with Technology Services and the wider business to ensure testing activity is targeted, proportionate, and effective.

Owning the identification and documentation of lessons learned and vulnerabilities arising from scenario testing or real operational disruption to Important Business Services, and confidently communicating key themes, risks, and recommendations to senior audiences.

Playing a key role in the delivery and ongoing enhancement of the regulatory Operational Resilience Self‑Assessment by contributing expert input, coordinating evidence, and supporting related resilience change and improvement projects across the business.

About us{{:}}

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer{{:}}

Ongoing technical training

Professional qualification support

Talent development programmes

Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off

Monthly leadership breakfasts and lunches

Casual dress code

Access to a range of benefits from our sponsorship deals

Hybrid working{{:}}

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above or just want to know more about the company and the role, we'd love to speak to you.