Operational Support Officer (Ref: 18638)
CompanyMinistry of Justice UK
Location
Cardiff, Wales, United Kingdom
Employment TypeFull-time
Posted At6/8/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (53.0%).
Occupation TypePrison service officers (below principal officer)
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Ministry of Justice UK. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
This position is based at CARDIFF MAGISTRATES CARDIFF, CF24 0RZ
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.
About Us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. The Probate Satellite sites process applications for grants of Probate and customers contact the CTSC to obtain vital information about their application or accessing the service.
Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings. The Probate Satellite sites are responsible for delivering the Probate service in conjunction with the CTSC.
As a Support Officer your role will be predominately examining applications from citizens and probate practitioners to issue grants of representation or raise queries where required, taking inbound calls from the public and legal representatives and returning calls as required. Emails, webchat (for some services), and general administrative work will also form part of the role. You will work in a small team supported by a Team Leader and, alongside our in-depth training programme, will have access to our ‘knowledge bank’ (guidance document) to assist in your role.
You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers are often in a difficult and stressful situation and therefore great importance is placed on handling calls and correspondence with empathy and understanding.
This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.
Your Skills And Experience
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.
About Us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly. The Probate Satellite sites process applications for grants of Probate and customers contact the CTSC to obtain vital information about their application or accessing the service.
Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings. The Probate Satellite sites are responsible for delivering the Probate service in conjunction with the CTSC.
As a Support Officer your role will be predominately examining applications from citizens and probate practitioners to issue grants of representation or raise queries where required, taking inbound calls from the public and legal representatives and returning calls as required. Emails, webchat (for some services), and general administrative work will also form part of the role. You will work in a small team supported by a Team Leader and, alongside our in-depth training programme, will have access to our ‘knowledge bank’ (guidance document) to assist in your role.
You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers are often in a difficult and stressful situation and therefore great importance is placed on handling calls and correspondence with empathy and understanding.
This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.
Your Skills And Experience
Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
Experience of working in an administrative role in a customer focussed environment
Proficient with IT and Microsoft Software packages
Excellent communication and organisational skills
Exceptional attention to detail
For a full job description, please read supporting document included below before applying.
Further details
This Role Is Based At:
Ground floor, Cardiff Magistrates Court, Fitzalan Place, Cardiff, CF24 0RZ.
The office is open Monday-Friday from 8am to 6pm. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Part time employees will need to work at least 30 hours throughout the week.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Training
Full training will be provided through a mixture of online and in person training.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Experience of working in an administrative role in a customer focussed environment
Proficient with IT and Microsoft Software packages
Excellent communication and organisational skills
Exceptional attention to detail
For a full job description, please read supporting document included below before applying.
Further details
This Role Is Based At:
Ground floor, Cardiff Magistrates Court, Fitzalan Place, Cardiff, CF24 0RZ.
The office is open Monday-Friday from 8am to 6pm. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Part time employees will need to work at least 30 hours throughout the week.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Training
Full training will be provided through a mixture of online and in person training.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Swyddogion Cymorth Canolfan Gwasanaethau’r Llysoedd a Thribiwnlysoedd (CTSC) yn chwarae rhan hollbwysig wrth ddarparu cymorth ffôn a gweinyddol rhagorol i ddefnyddwyr llys. Mae ein rhaglen hyfforddi yn darparu dull strwythuredig ond hyblyg o feithrin y sgiliau sydd eu hangen i gyflawni'r rôl hanfodol hon.
Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn un o asiantaethau'r Weinyddiaeth Gyfiawnder sy'n gyfrifol am weinyddu’r llysoedd troseddol, sifil a theulu a’r Tribiwnlysoedd yng Nghymru a Lloegr. Mae Canolfannau Gwasanaethau’r Llysoedd a Thribiwnlysoedd yn darparu cymorth dros y ffôn, cymorth digidol, gwasanaethau hwyluso achosion a chymorth gwrandawiadau llys. Maent yn darparu gwasanaeth cenedlaethol cyson sy’n galluogi achosion i symud ymlaen i gwblhau’n ddidrafferth. Mae safleoedd hwb Profiant yn prosesu ceisiadau am grantiau profiant ac mae cwsmeriaid yn cysylltu â'r CTSC i gael gwybodaeth hanfodol am eu cais neu fynediad i'r gwasanaeth.
Mae ein rolau’n cefnogi defnyddwyr ein llys a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Eich rôl
Mae Canolfannau Gwasanaethau’r Llysoedd a Thribiwnlysoedd yn darparu eu gwasanaethau trwy nifer o Awdurdodaethau a elwir yn llinellau gwasanaeth. Mae’r rhain yn cynnwys Nawdd Cymdeithasol a Chynnal Plant, Cyfraith Deulu Gyhoeddus, Profiant, Trosedd, Mewnfudo a Lloches, Ysgariad, Hawliadau Arian Sifil Ar-lein, y Gwasanaeth Un Ynad (troseddau angharcharadwy e.e., dim trwydded deledu / treth car), a gwrandawiadau fideo sain ategol. Mae'r safleoedd hwb Profiant yn gyfrifol am ddarparu'r gwasanaeth Profiant ar y cyd â'r CTSC.
Fel Swyddog Cymorth, byddwch yn bennaf yn archwilio ceisiadau gan ddinasyddion ac ymarferwyr profiant i roi grantiau cynrychiolaeth neu godi ymholiadau lle bo angen, derbyn galwadau gan y cyhoedd a chynrychiolwyr cyfreithiol a dychwelyd galwadau yn ôl yr angen. Bydd e-byst, sgwrsio ar y we (ar gyfer rhai gwasanaethau), a gwaith gweinyddol cyffredinol hefyd yn rhan o’r rôl. Byddwch yn gweithio mewn tîm bach a gefnogir gan Arweinydd Tîm ac, ochr yn ochr â’n rhaglen hyfforddi fanwl, bydd gennych fynediad i’n ‘cronfa wybodaeth’ (dogfen arweiniad) i gynorthwyo yn eich rôl.
Mae angen i chi fod yn gyfathrebwr hyderus gyda’r hunan-sicrwydd i gysylltu ag aelodau’r cyhoedd ynghylch materion cymhleth a sensitif mewn modd digynnwrf a phroffesiynol. Mae cwsmeriaid yn aml mewn sefyllfa anodd a llawn straen ac felly mae pwysigrwydd mawr yn cael ei roi ar ymdrin â galwadau a gohebiaeth gydag empathi a dealltwriaeth.
Mae hon yn swydd gyflym sy’n gofyn am sylw i fanylion, y gallu i amldasgio ac ymdrin â phob cwsmer fel unigolyn tra’n rheoli’ch amser yn effeithiol. Bydd angen i chi fod yn wydn, yn awyddus i ddysgu, a meddu ar y sgiliau TG i addasu i systemau a thechnolegau newydd, gan ein bod yn buddsoddi’n barhaus mewn atebion digidol i wella’r ffordd yr ydym yn darparu cyfiawnder.
Eich sgiliau a phrofiadau
Amdanom ni
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn un o asiantaethau'r Weinyddiaeth Gyfiawnder sy'n gyfrifol am weinyddu’r llysoedd troseddol, sifil a theulu a’r Tribiwnlysoedd yng Nghymru a Lloegr. Mae Canolfannau Gwasanaethau’r Llysoedd a Thribiwnlysoedd yn darparu cymorth dros y ffôn, cymorth digidol, gwasanaethau hwyluso achosion a chymorth gwrandawiadau llys. Maent yn darparu gwasanaeth cenedlaethol cyson sy’n galluogi achosion i symud ymlaen i gwblhau’n ddidrafferth. Mae safleoedd hwb Profiant yn prosesu ceisiadau am grantiau profiant ac mae cwsmeriaid yn cysylltu â'r CTSC i gael gwybodaeth hanfodol am eu cais neu fynediad i'r gwasanaeth.
Mae ein rolau’n cefnogi defnyddwyr ein llys a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Eich rôl
Mae Canolfannau Gwasanaethau’r Llysoedd a Thribiwnlysoedd yn darparu eu gwasanaethau trwy nifer o Awdurdodaethau a elwir yn llinellau gwasanaeth. Mae’r rhain yn cynnwys Nawdd Cymdeithasol a Chynnal Plant, Cyfraith Deulu Gyhoeddus, Profiant, Trosedd, Mewnfudo a Lloches, Ysgariad, Hawliadau Arian Sifil Ar-lein, y Gwasanaeth Un Ynad (troseddau angharcharadwy e.e., dim trwydded deledu / treth car), a gwrandawiadau fideo sain ategol. Mae'r safleoedd hwb Profiant yn gyfrifol am ddarparu'r gwasanaeth Profiant ar y cyd â'r CTSC.
Fel Swyddog Cymorth, byddwch yn bennaf yn archwilio ceisiadau gan ddinasyddion ac ymarferwyr profiant i roi grantiau cynrychiolaeth neu godi ymholiadau lle bo angen, derbyn galwadau gan y cyhoedd a chynrychiolwyr cyfreithiol a dychwelyd galwadau yn ôl yr angen. Bydd e-byst, sgwrsio ar y we (ar gyfer rhai gwasanaethau), a gwaith gweinyddol cyffredinol hefyd yn rhan o’r rôl. Byddwch yn gweithio mewn tîm bach a gefnogir gan Arweinydd Tîm ac, ochr yn ochr â’n rhaglen hyfforddi fanwl, bydd gennych fynediad i’n ‘cronfa wybodaeth’ (dogfen arweiniad) i gynorthwyo yn eich rôl.
Mae angen i chi fod yn gyfathrebwr hyderus gyda’r hunan-sicrwydd i gysylltu ag aelodau’r cyhoedd ynghylch materion cymhleth a sensitif mewn modd digynnwrf a phroffesiynol. Mae cwsmeriaid yn aml mewn sefyllfa anodd a llawn straen ac felly mae pwysigrwydd mawr yn cael ei roi ar ymdrin â galwadau a gohebiaeth gydag empathi a dealltwriaeth.
Mae hon yn swydd gyflym sy’n gofyn am sylw i fanylion, y gallu i amldasgio ac ymdrin â phob cwsmer fel unigolyn tra’n rheoli’ch amser yn effeithiol. Bydd angen i chi fod yn wydn, yn awyddus i ddysgu, a meddu ar y sgiliau TG i addasu i systemau a thechnolegau newydd, gan ein bod yn buddsoddi’n barhaus mewn atebion digidol i wella’r ffordd yr ydym yn darparu cyfiawnder.
Eich sgiliau a phrofiadau
- Sgiliau gwasanaeth cwsmeriaid cryf gyda'r hyder i gefnogi ein cwsmeriaid dros y ffôn, sgwrsio ar y we ac e-bost
- Profiad o weithio mewn rôl weinyddol mewn amgylchedd sy'n canolbwyntio ar gwsmeriaid
- Gallu defnyddio TG a phecynnau meddalwedd Microsoft
- Sgiliau cyfathrebu a threfnu ardderchog
- Sylw eithriadol i fanylion
Rhagor o fanylion
Mae'r Rôl Hon Wedi Ei Lleoli Yn:
Llawr gwaelod, Llys Ynadon Caerdydd, Plas Fitzalan, Caerdydd, CF24 0RZ
Mae’r swyddfa ar agor o ddydd Llun i ddydd Gwener rhwng 8am a 6pm. Bydd ceisiadau am batrymau sifft penodol yn cael eu trafod gydag ymgeiswyr llwyddiannus ar ôl cwblhau gwiriadau cyn cyflogaeth yn llwyddiannus.
Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, yn hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder.
Bydd angen i weithwyr rhan-amser weithio am o leiaf 30 awr yr wythnos.
Mae gwaith hybrid nad yw'n gytundebol ar gael ar hyn o bryd. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes ac maent yn berthnasol i linellau gwasanaeth penodol a dim ond pan fydd wedi’i sefydlu y bydd modd darparu’r gwasanaeth o gartref yn effeithiol. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref/gweithio yn y swyddfa.
Hyfforddiant
Darperir hyfforddiant llawn drwy gymysgedd o hyfforddiant ar-lein a hyfforddiant wyneb yn wyneb.
Fisa Gweithiwr Medrus
Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd, yn unol â'r rheolau mewnfudo cyfredol.
O 22 Gorffennaf 2025, cyflwynodd y Llywodraeth newidiadau i'r llwybr fisa i Weithwyr Medrus. Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus cyn y newidiadau a ddaeth i rym ar 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.
Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd, bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.
Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.
Proud to serve. Proud to keep justice going.
Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.
Mae'r Rôl Hon Wedi Ei Lleoli Yn:
Llawr gwaelod, Llys Ynadon Caerdydd, Plas Fitzalan, Caerdydd, CF24 0RZ
Mae’r swyddfa ar agor o ddydd Llun i ddydd Gwener rhwng 8am a 6pm. Bydd ceisiadau am batrymau sifft penodol yn cael eu trafod gydag ymgeiswyr llwyddiannus ar ôl cwblhau gwiriadau cyn cyflogaeth yn llwyddiannus.
Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, yn hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder.
Bydd angen i weithwyr rhan-amser weithio am o leiaf 30 awr yr wythnos.
Mae gwaith hybrid nad yw'n gytundebol ar gael ar hyn o bryd. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes ac maent yn berthnasol i linellau gwasanaeth penodol a dim ond pan fydd wedi’i sefydlu y bydd modd darparu’r gwasanaeth o gartref yn effeithiol. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref/gweithio yn y swyddfa.
Hyfforddiant
Darperir hyfforddiant llawn drwy gymysgedd o hyfforddiant ar-lein a hyfforddiant wyneb yn wyneb.
Fisa Gweithiwr Medrus
Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd, yn unol â'r rheolau mewnfudo cyfredol.
O 22 Gorffennaf 2025, cyflwynodd y Llywodraeth newidiadau i'r llwybr fisa i Weithwyr Medrus. Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus cyn y newidiadau a ddaeth i rym ar 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.
Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd, bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.
Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.
Person specification
Please Refer To Job Description
Mae'r Rôl Hon Wedi Ei Lleoli Yn:
Llawr gwaelod, Llys Ynadon Caerdydd, Plas Fitzalan, Caerdydd, CF24 0RZ
Mae’r swyddfa ar agor o ddydd Llun i ddydd Gwener rhwng 8am a 6pm. Bydd ceisiadau am batrymau sifft penodol yn cael eu trafod gydag ymgeiswyr llwyddiannus ar ôl cwblhau gwiriadau cyn cyflogaeth yn llwyddiannus.
Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan amser, yn hyblyg ac i rannu swydd, pan fo hynny’n bodloni gofynion y rôl ac anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder.
Bydd angen i weithwyr rhan-amser weithio am o leiaf 30 awr yr wythnos.
Mae gwaith hybrid nad yw'n gytundebol ar gael ar hyn o bryd. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes ac maent yn berthnasol i linellau gwasanaeth penodol a dim ond pan fydd wedi’i sefydlu y bydd modd darparu’r gwasanaeth o gartref yn effeithiol. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref/gweithio yn y swyddfa.
Hyfforddiant
Darperir hyfforddiant llawn drwy gymysgedd o hyfforddiant ar-lein a hyfforddiant wyneb yn wyneb.
Fisa Gweithiwr Medrus
Nid yw'r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd, yn unol â'r rheolau mewnfudo cyfredol.
O 22 Gorffennaf 2025, cyflwynodd y Llywodraeth newidiadau i'r llwybr fisa i Weithwyr Medrus. Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus cyn y newidiadau a ddaeth i rym ar 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.
Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd, bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.
Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/18638?entityId=18638