Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
Relay’s Mission is to
free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where
more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
About The Role
We have 600+ pitstop partners across the UK, and that number is growing fast. Each one needs to be onboarded, kept performing, coordinated with our Middle Mile operation, and supported when things go wrong. Right now, a lot of what makes that work sits in people's heads: tribal knowledge, manual processes, and one-off fixes that don't scale.
This role is about changing that. You'll own the systems side of our Pitstop operation: figuring out how things should work, designing the infrastructure to make them repeatable, and working with product and engineering to actually build it. You won't just be analysing problems. You'll be fixing them in a way that holds at 10x the current scale.
We're looking for someone who thinks in systems, writes with clarity, and gets things built. Prior experience in a fast-moving ops or strategy role is important; so is the ability to hold your own in a room with engineers.
As the Operations and Strategy Senior Associate at Relay, you can expect to:
- Take messy, manual Pitstop workflows and turn them into something that actually scales, documenting how they work, where they break, and what it takes to make them run without constant intervention
- Set clear standards for what good pitstop performance looks like, build the measurement frameworks around those standards, and make sure the right people have visibility when we're off track
We are looking for candidates who have
- 4–6 years in consulting, strategy, or product, ideally somewhere that was scaling fast and didn't have all the answers yet
- A natural instinct for systems thinking. You don't patch problems; you figure out why they keep happening and change the underlying structure
- Real comfort working with technical teams. You've written specs, pushed back on scope, and understand enough about how software gets built to have a credible opinion on it
- Strong analytical skills and a habit of grounding your thinking in data. SQL experience is a plus but not necessary
- Good written communication. At Relay, a well-structured doc or one-pager is often how you get things done: it's how you align people, define problems, and create momentum without a meeting
- High standards and the willingness to push until the work actually meets them
The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.