Operations Associate
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (37.0%).
Occupation Type
Warehouse operatives
Occupation Code Skill LevelMedium Skilled - Extending
Sponsorship EligibilityIneligible for Sponsorship
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Description
About Beams
Beams is a technology-enabled home renovation marketplace based in East London. We connect homeowners with vetted builders and provide the structure that the renovation industry currently lacks: clear pricing, proper contracts, managed payments, and ongoing support throughout the build.
We don’t manage projects day to day, builders do. What we provide is the framework around them: the tools, accountability, and clarity that help projects run well. Think of us as the operating system for renovation.
We’re around 30 people. We launched in 2022 and recently achieved B Corp certification. As the business grows, the systems that sit behind our projects become increasingly important. That’s where operations comes in.
About The Role
As an Operations Associate, you'll sit at the centre of our delivery engine. You'll work across builder onboarding, project operations, workflow management, and the dozens of moving parts that sit between a signed contract and a finished renovation. Your job is to make the machine run better, every day.
This is a role for someone who likes getting into the details, spotting what's broken, and sorting it out properly. You won't just flag issues, you'll find root causes and build solutions that stick. That means analysing data, redesigning processes, and working closely with builders and internal teams to make sure changes actually land.
You'll be joining a small team at a company that's growing fast but intentionally. Some things are well built. Others are still being figured out.
This role sits close to the centre of the business. If you enjoy understanding complex systems and making them work better, you’ll have a lot of impact here.
What You'll Be Doing
A typical week looks something like this:
Beams is a technology-enabled home renovation marketplace based in East London. We connect homeowners with vetted builders and provide the structure that the renovation industry currently lacks: clear pricing, proper contracts, managed payments, and ongoing support throughout the build.
We don’t manage projects day to day, builders do. What we provide is the framework around them: the tools, accountability, and clarity that help projects run well. Think of us as the operating system for renovation.
We’re around 30 people. We launched in 2022 and recently achieved B Corp certification. As the business grows, the systems that sit behind our projects become increasingly important. That’s where operations comes in.
About The Role
As an Operations Associate, you'll sit at the centre of our delivery engine. You'll work across builder onboarding, project operations, workflow management, and the dozens of moving parts that sit between a signed contract and a finished renovation. Your job is to make the machine run better, every day.
This is a role for someone who likes getting into the details, spotting what's broken, and sorting it out properly. You won't just flag issues, you'll find root causes and build solutions that stick. That means analysing data, redesigning processes, and working closely with builders and internal teams to make sure changes actually land.
You'll be joining a small team at a company that's growing fast but intentionally. Some things are well built. Others are still being figured out.
This role sits close to the centre of the business. If you enjoy understanding complex systems and making them work better, you’ll have a lot of impact here.
What You'll Be Doing
A typical week looks something like this:
- Monitoring project performance. You’ll look at operational data across our live projects to spot early warning signs: delays, coordination issues, or patterns that suggest something isn’t working.
- Strong analytical judgement. You're confident gathering and interpreting data. You're curious by default. You pull at threads and enjoy learning how things really work. You can turn a spreadsheet into an insight and an insight into an action.
- Systems thinking. You naturally look for root causes rather than surface fixes. When something breaks, you want to understand the system around it.
- Clear communication. You can explain operational problems simply. You’re comfortable working with different perspectives: builders, homeowners, and colleagues across the company.
- A bias to action. You don’t wait for perfect instructions. If something needs doing, you start making progress and bring in help where needed.
Experience improving processes in a fast-moving environment is helpful. So is experience working across teams and with external partners. We particularly welcome applications from people who've worked in trades, property, or operational roles outside of corporate settings.
Renovation, construction, or marketplace experience is useful but not required.
What Success Looks Like
At 30 days:
You've completed onboarding and understand how Beams works end to end — from sales through to project delivery. You've shadowed key processes, met the builders you'll be working with, and started identifying the first areas where things could run better. You're comfortable navigating our tools and systems.
At 90 Days
You're independently managing builder onboarding and contributing to live project operations. You've redesigned at least one process and rolled it out. You're building trusted relationships with builders in the network. Teams across Beams are coming to you when they need something operational sorted.
At 12 Months
You're a critical part of how Beams operates. The processes you've built are running smoothly and scaling with the business. You've developed deep expertise in our builder network and project operations. Leadership sees you as someone who makes the whole company work better — and who could grow into a more senior operations role as the team expands.
Package
- Share options: Included in every offer
- Annual leave: 25 days + bank holidays
- Learning budget: Annual allowance for professional development
- Hybrid working: 3 days in our East London office, 2 from home
- Pension: Workplace pension scheme
We're building a team that reflects the range of people we serve. Different backgrounds, experiences, and perspectives make us better at what we do.
If you don't meet every requirement listed above, apply anyway. We're more interested in how you think than in a tidy CV.