Operations Change Manager
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Job Title: Operations Change Manager
Location: Agile (traveling to depots and various sites as required)
Contract Type: Full-time, Monday to Friday with flexibility to work nights or varied hours when required
At Evri, we’re proud to be market leaders in delivery and we’re continuously investing to keep growing. We’re looking for an Operations Change Implementation Manager to join our team: someone who shares our passion for operational excellence and thrives on supporting our people directly in the live environment. This role plays a key part in delivering and embedding change across our national network, improving operational processes, strengthening compliance, and driving continuous improvement.
This is a position for someone who thrives on being in the operation every day not observing from a distance. You’ll be embedded on the floor, working side by side with teams across our Hub and Depot sites. You’ll spend the majority of your time with the operation in real time, observing and implementing live processes, problem solving directly where issues occur, and actively supporting teams to adopt and sustain new ways of working. Your role is to ensure change is not just launched, but fully lived in the operational environment, becoming part of day to day behaviours and standards.
You’ll work closely with stakeholders at all levels, from frontline colleagues to senior leaders, ensuring that every change initiative is clearly communicated, understood, and consistently applied. By being physically present in the operation, you’ll support the smooth integration of changes across Evri Hub and Depot sites and help the network deliver improved performance in service, productivity, quality and customer experience.
Success in this role depends on excellent communication, strong relationship building, and a commitment to delivering high quality, consistent processes across a fast paced 24/7 logistics operation.
Key Responsibilities
- Support the Senior Change Implementation Manager in delivering strategic transformation plans
- Lead and embed process, compliance and service improvement initiatives directly within live operational environments
- Drive continuous improvement across key metrics covering service, productivity, quality and customer experience
- Deliver face to face training, coaching, workshops and operational upskilling to support the adoption of new processes
- Confidently use operational data to identify trends, diagnose issues, and support evidence based decision making across change initiatives
What You’ll Need
- Proven experience supporting or delivering change within a logistics or FMCG environment
- A strong preference for being operationally present, working directly with teams across multiple sites
- Confident presentation, coaching and facilitation skills, including delivery to large and varied audiences
- Ability to influence, communicate and engage effectively with stakeholders at all levels
- Strong analytical, communication and project management capabilities
- Full UK driving licence and willingness to travel and work flexibly across our 24/7 operation
Desirable Qualifications
CILT, PRINCE2, PMP, ILM Coaching, CIPD L&D or a willingness to work towards relevant qualifications
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.