Operations Co-Ordinator
CompanyRhenus Logistics
Location
Ashford, England, United Kingdom
Employment TypeFull-time
Posted At5/8/2026
UK Visa Sponsorship Analytics
Occupation TypeTransport and distribution clerks and assistants
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Your Benefits
Company Car
Auto enrolment
Continuous Training
Development
Exclusive Discounts
Employee Assistance Programme
Free Drinks
Tea and Coffee
Free Parking
First Come First Serve
Onboarding
Onboarding
Job Description
What you can expect
Main Activities
Company Car
Auto enrolment
Continuous Training
Development
Exclusive Discounts
Employee Assistance Programme
Free Drinks
Tea and Coffee
Free Parking
First Come First Serve
Onboarding
Onboarding
Job Description
What you can expect
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
- Take ownership of orders from end to end
- Ensure a professional and efficient service is delivered at all times
- Order services as required from third party suppliers in relation to customer’s requirements
- Troubleshoot problems quickly and identify solutions to minimise impact to customer
- Deal with ad-hoc customer enquiries by phone and e-mail
- Assist team members as required and provide support to team leader as directed
- Work with internal staff to ensure a professional and efficient service delivery
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level)
- Ensure 100% job file accuracy before passing to accounts team
- Manage team mail box activity efficiently and line with team/department targets
Key Skills And Experience
- Minimum 3 years Customer Service experience in a similar role
- Experience of working in a transport, logistics or Installations environment desirable
- Meticulous attention to detail and a customer focused approach
- Strong general level of education
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
- Excellent demonstrable communication skills – written and verbal
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times
- Capable of working on own initiative, ability to problem solve and identify corrective actions