Operations Controller
UK Visa Sponsorship Analytics
Occupation Type
Transport and distribution clerks and assistants
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
Job Responsibilities
Responsibilities
Job Responsibilities
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resources to ensure customer and operational requirements are met
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Maintain up-to-date manuals and documentation
- Build and maintain relationships with customers and airport authorities
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 121’s and completion of relevant reports
- Ensure compliance with Swissports SOPs and policies
- Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
Qualifications and Competencies
- A minimum of three GCSE’s or equivalent
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather
- Excellent communication skills (written and verbal)
- Able to work as part of a team ina changing environment
- Proficient in computer skills and able to learn Swissport and airport systems
- Previous experience working in an aviation environment desirable
- Commitment to good customer service and continuous improvement
- Self motivated and able to inspire others, with demonstrable experience leading teams