Operations Coordinator (Risk Team)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation TypeTransport and distribution clerks and assistants
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.
THE ROLE
We are looking for a highly organised and proactive Operations Coordinator to support the effective delivery of key initiatives within the Risk team. This role requires someone who can confidently coordinate multiple projects simultaneously, ensuring actions, deadlines, documentation, and stakeholder communications are managed efficiently. The successful candidate will be detail-oriented, methodical, and able to take ownership of trackers, governance activities and project follow-ups, helping to keep priorities on track and enabling the wider team to deliver against its objectives.
Key Responsibilities
Risk & Assurance Support
THE ROLE
We are looking for a highly organised and proactive Operations Coordinator to support the effective delivery of key initiatives within the Risk team. This role requires someone who can confidently coordinate multiple projects simultaneously, ensuring actions, deadlines, documentation, and stakeholder communications are managed efficiently. The successful candidate will be detail-oriented, methodical, and able to take ownership of trackers, governance activities and project follow-ups, helping to keep priorities on track and enabling the wider team to deliver against its objectives.
Key Responsibilities
Risk & Assurance Support
- Provide administrative support to the Risk & Assurance function, including maintaining logs, trackers, and documentation
- Assist with budget tracking and reporting for Risk & Assurance activities
- Support the organisation of Group Risk and Governance Committee (GRCC) meetings, including scheduling, preparing agendas, collating papers, taking minutes, and tracking follow-up actions
- Assist in preparing reports and presentations for internal governance forums by collating data and drafting content
- Support the administration of corporate insurance policies, including maintaining policy records and documentation
- Assist with the annual insurance renewal process by gathering information, completing data requests, and liaising with internal teams
- Act as a day-to-day point of contact with insurance brokers for administrative queries
- Help track insurance claims, renewals, and key dates
- Support ISO 27001 and SOC 2 audit activities by coordinating evidence collection and maintaining audit documentation
- Assist with client due diligence requests by gathering and sharing relevant risk, security, and compliance information
- Maintain records of client questionnaires and responses
- Support clear and timely communication with clients regarding audit and assurance documentation
The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:
- Strong organisational and administrative skills, with the ability to manage multiple tasks and deadlines
- Good attention to detail, particularly in documentation and record keeping
- Experience in an administrative, coordination, project management or support role
- Clear written and verbal communication skills
- Basic analytical skills and confidence working with data and reports
- Comfortable working with internal stakeholders and external partners
- Proficient in common office and collaboration tools (e.g. document management systems, spreadsheets)
- Exposure to insurance administration, audits, or compliance activities is desirable but not essential
- Reliable, organised, and methodical
- Willing to learn and develop knowledge of risk, compliance, and assurance practices
- Proactive and able to work independently with guidance
- Comfortable working in a fast-paced environment with changing priorities
Who We Are
We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.
At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.
You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.
Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.
Benefits
At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:
We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.
At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.
You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.
Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.
Benefits
At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:
- 25 days’ holiday per year, increasing with length of service.
- £500 annual training budget to spend on your professional development
- Extensive private healthcare, including dental, eyecare and EAP
- Enhanced sick leave (three months’ pay per year)
- Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
- Death in service insurance cover
- Fully-paid five-week sabbatical after five years of employment
- In office wellbeing, such as manicures, massages and barbers.
- Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.
At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.
We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.
If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.
We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.
Our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.
We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.
If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.
We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.
Our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.