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Operations manager (Maternity Cover 12 months) Star Lane Medical Centre
Star Lane Medical Centre is seeking an experienced and proactive Operations Manager to cover maternity leave for 12-months fixed term. The role involves overseeing the day-to-day running of the practice operations service, managing staff and operational Systems, ensuring compliance with NHS and regulatory requirements, and supporting the delivery of high-quality patient care. Working closely with the Practice Manager and clinical team, the Operations Manager will play a key role in maintaining efficiency and continuity of service throughout the cover period.
Main duties and responsibilities
- Provide leadership and oversight of the day-to-day operations of the practice
- Manage, support come on and develop administrative and non-clinical staff formal including rotas, supervision, and performance management
- Ensure compliance with NHS contractual requirements, CQC standards, and all relevant legislation and policies
- Assist with HR processes including recruitment, induction, appraisals, training, and liaison with external service providers
- Act as the main point of contact for external stakeholders including NHS England, the ICB and suppliers
- Support Practice Manager and the clinical team with operational, service development, and quality improvement initiatives
- Oversee premises management, IT systems, data protection, information governance, and health & safety compliance
- Identify opportunities for service improvement and support the implementation of change to enhance efficiency and patient experience
Star Lane Medical Centre is an established GP practice providing comprehensive primary care services to its registered patient population. The practice is committed to delivering safe, effective, and patient focused care, working closely with NHS partners and community services. Supported by a dedicated multidisciplinary team, Star Lane Medical Centre promotes continuous improvement, regulatory compliance, and a supportive working environment for staff.