Operations Manager
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United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Working in partnership with our clients, which are the UK’s largest network owners and operators, we work on highly complex projects to deliver resilient infrastructure, meeting the needs of local communities as well as national interests.
One of our key strengths lies in our ability to deliver projects nationally, but also ensuring that within each programme of work, we engage with local communities.
We do this through employing people who are representative of the local communities we work in, training and developing them to take pride in the work they do, and to be responsible for delivering leading levels of performance across our projects.
As Operations Manager you will ensure the effective management and delivery of a portfolio of projects on the Bacton site throughout the RIIO T3 period, ensuring programme requirements are met whilst working in line with both Company and regional objectives and achieving the client and customer aspirations and expectations.
To manage contracts to achieve targets in respect of safety, time, cost, quality and customer satisfaction.
Previous experience of working on Gas Transmission projects is essential.
Specific Responsibilities
• Accountable for the successful management of live and mobilising contracts, attending pre-contract and contract meetings, devising a strategic programme of works at the start of the contract and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality and customer satisfaction.
• Responsible for the tendering of new works within the Terminal and ensuring the submissions are accurate and meet the clients expectations.
• Responsible for the coordination of design, quality management, resource planning, defects management and out of hours working, ensuring appropriate procedures and documentation are in place in line the Contract requirements.
• Leading the Project Management team ensuring an excellent level of project performance, meeting UI and client KPIs
• Manage the Company’s obligations and rights under the terms of the contracts.
• Function as a visible and active leader of SHEQ, promoting exacting standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, conducting SHEQ and quality audits and setting a good example.
• Ensure that all SHEQ activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified. Forging a robust relationship with SHEQ team advisors and managers.
• Ensure that contracts are staffed adequately and led and managed effectively and maintain high levels of commitment and morale; always ensure that good two-way communication occurs. Ensuring dedicated team ethic.
• Actively support the Operations Director in the management of areas of opportunity and risk that may impact the business plan. Always lead your team by example and ensure that United Infrastructure is a centre of excellence.
• The Operations Manager will be responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders. Consulting with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda and attendance at Client events.
• Lead all the People responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.
• Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.
• Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team.
As Operations Manager you will ensure the effective management and delivery of a portfolio of projects on the Bacton site throughout the RIIO T3 period, ensuring programme requirements are met whilst working in line with both Company and regional objectives and achieving the client and customer aspirations and expectations.
To manage contracts to achieve targets in respect of safety, time, cost, quality and customer satisfaction.
Previous experience of working on Gas Transmission projects is essential.
Specific Responsibilities
• Accountable for the successful management of live and mobilising contracts, attending pre-contract and contract meetings, devising a strategic programme of works at the start of the contract and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality and customer satisfaction.
• Responsible for the tendering of new works within the Terminal and ensuring the submissions are accurate and meet the clients expectations.
• Responsible for the coordination of design, quality management, resource planning, defects management and out of hours working, ensuring appropriate procedures and documentation are in place in line the Contract requirements.
• Leading the Project Management team ensuring an excellent level of project performance, meeting UI and client KPIs
• Manage the Company’s obligations and rights under the terms of the contracts.
• Function as a visible and active leader of SHEQ, promoting exacting standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, conducting SHEQ and quality audits and setting a good example.
• Ensure that all SHEQ activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified. Forging a robust relationship with SHEQ team advisors and managers.
• Ensure that contracts are staffed adequately and led and managed effectively and maintain high levels of commitment and morale; always ensure that good two-way communication occurs. Ensuring dedicated team ethic.
• Actively support the Operations Director in the management of areas of opportunity and risk that may impact the business plan. Always lead your team by example and ensure that United Infrastructure is a centre of excellence.
• The Operations Manager will be responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders. Consulting with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda and attendance at Client events.
• Lead all the People responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.
• Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.
• Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team.
Qualifications
- Industry related degree and/or relevant membership of professional body (MCIOB/MICE).
- Appropriate CSCS card
- Demonstrable experience of delivering multiple contracts
- Experience and knowledge of Quality Management systems and processes
- Ability to plan and coordinate effective resource allocation including supply chain, staff, directly employed operatives etc.
- Ability to lead large high performing multiple disciplined teams to ensure high standards of safety, excellent service delivery and sound financial outcomes • Knowledge of document management system.
- Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook, MS Project
- Valid driving licence
At United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organization.
Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.
A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.