Operations Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation Type
Financial managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£75,100
(£38.51 per hour)
Occupation rate applies
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Description
The Vacancy
We are looking to appoint an experienced Operations Manager to lead the delivery of responsive maintenance services across social housing portfolios in the West Midlands. This is a senior operational role with full responsibility for service performance, customer satisfaction, health & safety, and commercial outcomes across multiple workstreams including kitchens, bathrooms, roofing and heating.
Key Responsibilities
We are looking to appoint an experienced Operations Manager to lead the delivery of responsive maintenance services across social housing portfolios in the West Midlands. This is a senior operational role with full responsibility for service performance, customer satisfaction, health & safety, and commercial outcomes across multiple workstreams including kitchens, bathrooms, roofing and heating.
Key Responsibilities
- Operational leadership of responsive maintenance contracts within social housing
- Management of kitchens, bathrooms, roofing and heating workstreams
- Ownership of KPIs, SLAs, quality and customer satisfaction
- Leadership of Contract Managers, Supervisors, operatives and supply chain partners
- Ensure compliance with Health & Safety and statutory regulations
- Programme planning and resource optimisation
- Commercial performance including cost, margin and variations
- Client relationship management with Housing Associations and Local Authorities
- Driving continuous improvement and operational best practice
- Currently operating in an Operations Manager or similar role within responsive maintenance
- Construction-related qualification (HNC/HND or equivalent preferred)
- Strong Health & Safety awareness
- Full UK Driving Licence
- IT literate with operational reporting experience
- Senior leadership opportunity within social housing maintenance
- Long-term regional workload across the West Midlands
- Competitive salary and benefits package
- Career development within a Tier 1 operating model
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including go
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including go
ld accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.