Operations Manager, Delivery (12-Month FTC)
UK Visa Sponsorship Analytics
Occupation TypeManagers in transport and distribution
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£44,900
(£23.03 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Multiverse is at an exciting juncture, requiring transformation of both scale and technology. Success in the short to mid-term will be defined by how well we execute against our central strategy and how capable we are to continuously improve core operating metrics.
As an Operations Manager, you will be accountable for the aggregate success of the Team’s operations. This team consists primarily of coaches delivering high-impact apprenticeship programmes to nearly 4,000 learners and 300 clients. This is a high-impact, hybrid role with a significant individual contributor (IC) focus, complemented by the management of one Operations Specialist. You will independently create the systems and dive into client-level interventions to drive retention and business objectives. You will report to the Senior Manager, Client Delivery.
What You’ll Do
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Multiverse is at an exciting juncture, requiring transformation of both scale and technology. Success in the short to mid-term will be defined by how well we execute against our central strategy and how capable we are to continuously improve core operating metrics.
As an Operations Manager, you will be accountable for the aggregate success of the Team’s operations. This team consists primarily of coaches delivering high-impact apprenticeship programmes to nearly 4,000 learners and 300 clients. This is a high-impact, hybrid role with a significant individual contributor (IC) focus, complemented by the management of one Operations Specialist. You will independently create the systems and dive into client-level interventions to drive retention and business objectives. You will report to the Senior Manager, Client Delivery.
What You’ll Do
- Ensure the Client Delivery team achieves all KPIs by developing operations that make delivery watertight, preventing negative impact on the learner or client.
- 3–5+ years of experience in an operations management role with 1+ years of direct people management.
- A high degree of comfort with ambiguity; you can navigate complex, changing environments and provide clarity for your team.
- You possess the commercial awareness to identify high-level business risks and the expertise to challenge existing processes to find better ways of working.
- You are an "analytical executor" who puts customer-related KPIs at the forefront of your thinking and can root-cause performance gaps independently.
- Expertise in data analysis and reporting; you are highly proficient in SQL, data visualisation, and advanced spreadsheets, using these tools to identify trends and steer action with clarity.
- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders
Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.