Operations Manager - Junction 32, Castleford

Role Purpose

To be accountable for all aspects of day to day management of the property, including health, safety, environmental and financial governance whilst promoting the CBRE brand and profile and developing effective client/Brand Partner working relationships

.

The property is a large retail premises in the Castleford area of West Yorkshire. The Operations Manager will be part of a site team of 4 CBRE employees and will be an essential asset to the property, colleagues, clients & Brand Partne

r

s.

Key Responsibil

ities
Commerc

iality
- Liaising with the Centre Director to maintain high visibility with clients and key stakeholders to enhance the property's position through the creation of an appropriate improvement plan for the property which includes sup

pliers.
- Provide support with drafting, managing and reporting of the service charge budget and expenditure for the property in accordance with the timesca

les set.
- Assist the Centre Director to ensure all aspects of capital expenditure are identified and highlighted to your asset services colleagues regularly and prior to the service charge budgets b

eing set.
- Develop successful working relationships with key stakeholders, providing support and guidance where

relevant.
- To conduct regular occupier meetings on site and in conjunction with the Centre Manag

ement Team.
- Build and maintain relationships with colleagues and the asset services team in order to support the achievement of their and the clients commerc

ial targets.
- Identify and generate new business opportunities within the property to ensure improved commercial

performance.
- Liaise with key stakeholders within the local community to identify any impact of local activities on day to day operations and opportunities to promote the profile of

the property.
- To produce regular operational reports as directed by the Centre Director for the property

when required.
- Ensure adherence to the Company's Procurement Policy at all times to enable quality and best value

to be achieved.
- Manage key contract relationships ensuring best in class service is delivered at all times

on the property.
- Manage all aspects of utilities to ensure meter readings are sent off in a timely manner, invoices are correctly allocated and paid correctly and all queri

e

s are dealt wit

h.

Quality Control
- Ensure inspections of all aspects of the property are conducted on a regular basis and any observations should be actioned accordingly within ap

propriate timescales.
- Liaise with key stakeholders regarding site operations activities and effectively manage the service suppliers to ensure the delivery of the contracts including the implementation of all plann

ed and reactive works.
- Work in partnership with the Centre Management Team and third-party service providers to ensure KPI's set by the clien

t are achieved on time.
- Adopt and share standards of best practice across the region to ensure properties are aligned

with company standards.
- Assist with the management of operational transition of Brand Partner in and out of the property in conjunction with th

e Centre Management Team.
- Respond to requests for maintenance / technical assistance in person, via telephone and electroni

c

ally from

Brand Partners.

Compliance
- Be responsible for the control of all activities relating to the property, reporting and taking action as appropriate in accordance with site rules a

nd lease agreements in place.
- To compile and maintain records relating to the property for example asset register, plans, plant testing etc. and make complete any action

s required in a timely manner.
- Ensure full compliance of all Health, Safety and Environmental policies and adherence to corporate and legal responsibilities, and the effective use of the Health, Safety and Environmental management systems to maintain relevant records (including but not limited to eLogbooks, Mer

idian, Deepki & Claimable).
- Ensure appropriate contracts or purchase orders are in place, monitored and reviewed on a q

uarterly basis for the property.
- Support the Centre Director to ensure the appropriate standard of Crisis Management Plan is in place for the property. This plan to

be tested and reviewed annually.
- Liaise with local authorities an

d statutory bodies as appropriate.
- Proactively manage risk and deal with insurance issues relating to the property, with regards to both

public and statutory requirements.
- Maintain and control all aspects of Health, Safety and Environmental requirements and operational issues for major w

orks programmes within the property.
- To be one of the CBRE Duty Managers including on call and respondin

g to operational and customer issues.
- Any other duti

e

s as directed by the Centre Direc

tor.

Person Specification/Requirements
- Understand how the industry and stakeholders function, and th

e range of services available to clients.
- Constantly updating knowledge of le

gislation relating to property management.
- Develop an understanding of how to build and maintain client, supplie

r, visitor and Brand Partner relationships.
- Understanding of key

issues to be noted on property inspections.
- Understand and use in

dustry/specific IT applications including AI.
-

Understand the principles of service charges.
- Understand how property is constructed and how plant works; working knowledge of fundamental building operati

ons, relevant hard and soft services knowledge.
- Experience within the facilities ma

nagement sector or a service driven environment.
- Ex

perience of working with or for a Managing Agent.
- Demonstrate experience of successfully delivering on targets

agreed with colleagues, occupiers and the client.
- Proven ability to understand and analy

se data and create/recommend solutions to problems.
- Ability to work with

a broad spectrum of interna

l and external contacts.
- IOSH

or NEBOSH accredited.

- Ability to thin

k analytically
- Commerc

ial Awareness
- Customer

Focused
- Decisio

n Making Skills
- Planning and Organising
- Results

Focused
- Working collaboratively adopting one team approach
- Able to use IT software such as Word

, Excel, and databases as well as Industry specific packages.

- Be abl

e to communicate effectively verbally and in writing.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your

o

wn course and realise your

potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candida

t

es disclose any use

of AI in the application and interview process.

Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitme