Operations Service Analyst
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Morson Edge (Technology). For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Operations Service Analyst / £400 p/d Inside IR35 / Hybrid / London / 8 Month Contract
We are seeking a highly motivated Operations Service Analyst to join a dynamic digital media organisation, supporting the stability and day-to-day operations of critical business applications within a fast-paced enterprise environment. This role focuses on ensuring smooth business-as-usual (BAU) operations across sales and service platforms, including managing integrations, supporting production systems, and driving operational excellence. You will play a key role in coordinating support teams, resolving incidents, and maintaining system performance across a complex technology landscape.
Operational Support & Stability
- Oversee BAU activities across business-critical applications and integrations
- Manage incidents, service requests, and change activities in line with SLAs
- Monitor system performance and ensure optimal functionality
- Lead root cause analysis and continuous improvement initiatives
- Support smaller applications end-to-end, including maintenance and troubleshooting
Coordination & Governance
- Act as a central point of contact between business, technical teams, and vendors
- Support release planning, change reviews, and deployment activities
- Maintain operational documentation including SOPs and runbooks
- Contribute to reporting, dashboards, and compliance activities
Technical Environment
- Custom-built applications using .NET technologies
- Cloud-hosted environments (AWS)
- CRM platforms (including Salesforce ecosystem)
- SQL-based databases (PostgreSQL / RDBMS)
- Integration services and APIs
- ITSM tools (e.g., ServiceNow, Jira)
This is an exciting opportunity to join a fast-growing digital media company and play a key role in supporting critical applications and driving operational excellence across a dynamic technology environment.