Operations Support Manager

Job Summary

* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*

The Operations Support Manager plays a key role in ensuring the smooth running of the Practice. Working with the Operations Manager and nonclinical teams, the role supports effective health & safety, information governance, administrative processes and support functions. It contributes to a positive, patientfocused culture by resolving operational issues efficiently and supporting compliance and audit activity. You will act as a point of support for staff and patients, promoting a professional environment. The role requires confidentiality, attention to detail and strong crossteam collaboration.

You will be: organised, patientfocused, a strong communicator, calm under pressure, analytical, ITliterate, adaptable and aligned with our values. Healthcare experience isnt essential, we welcome applicants from all sectors.

Please submit a CV and covering letter outlining how you meet the essential requirements of the role.

Hours:30 hours over 4 days (to include Wednesday and Friday) or 5 days(Monday to Friday) Friday will have a finish time of 18:30.

Location: Ryeland Surgery, Leominster HR6 8HD

* Closing Date for this vacancy is Sunday 15th March 2026*

* First round interviews will be held on Tuesday 24th March 2026*

* This advert may close early if we receive a high number of responses. Previous applicants need not apply*

Main duties of the job

• To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission. Support in the writing of all IT related policies and protocols and user guides.

Ensure staff adhere to practice policies regarding IT security and ensure conformance to information governance. Liaise with the Data Protection Officer as required.

Ensure compliance with essential health & safety checks, risk assessments and reporting. Undertake risk assessments and mandatory training as required.

Maintain compliance-related records on Practice Index including health and safety checks and policy acknowledgements. Monitor deadlines/follow-up actions relating to compliance tasks and audits. Help prepare documentation and reports for audits.

Administration support to other non-clinical teams in times of absence or high workload including patient registrations, data entry, reception and call taking.

Line management of Admin Team and Practice Support Assistant

About Us

We are a warm, forward-thinking NHS General Practice dedicated to providing high-quality, compassionate care to our local community. Our committed team of clinicians and administrative staff work collaboratively to put patients at the heart of everything we do, and we continually seek to improve and innovate the way we deliver care.

Taurus Healthcare Ltd is advertising this position on behalf of Ryeland Surgery. This means that Ryeland Surgery is the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Ryeland Surgery will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will then be securely transferred to Ryeland Surgery.

Details

Date posted

26 February 2026

Pay scheme

Other

Salary

£14 to £15.33 an hour Dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

S0001-26-0019

Job locations

Ryeland Surgery

Westfield Walk

Leominster

Herefordshire

HR6 8HD

Job Description

Job responsibilities

The Following Are The Core Responsibilities Of The Operations Support Manager. On Occasions There May Be a Requirement To Carry Out Other Tasks Which Are Listed Below Under Secondary Responsibilities. This Will Be Dependent On Factors Such As Workload And Staffing Levels:

• To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission. Support in the writing of all IT related policies and protocols and user guides.
• Ensure staff adhere to practice policies regarding IT security and ensure conformance to information governance. Liaise with the Data Protection Officer as required.
• Ensure compliance with essential health & safety checks, risk assessments and reporting. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Liaise with external H&S consultant as required.

Maintain a clean, tidy, effective working area at all times

Undertake all mandatory training and induction programmes

Attend a formal appraisal on an annual basis and participate in interim reviews to ensure objectives are achieved and relevant training is undertaken.

Secondary Responsibilities :

• Assist Operations Manager and wider Management Team with specific projects as required.
• Support practice wide public health campaigns such as vaccination clinics.
• To open or close the practice as per rota requirements.
  
  

*Please read the attached Job Description and Person Specification for full details of the role *

Job Description

Job responsibilities

Secondary Responsibilities :

• Assist Operations Manager and wider Management Team with specific projects as required.
• Support practice wide public health campaigns such as vaccination clinics.
• To open or close the practice as per rota requirements.
  
  

*Please read the attached Job Description and Person Specification for full details of the role *

Person Specification

Experience

Essential

• Experience of working in administrative coordination or operational support role.
  
  

Desirable

• Experience of working in team leadership role.
  
  

Qualifications

Essential

• Educated to A level or equivalent.
• GCSE Mathematics & English - C or above.
  
  

Desirable

• Leadership/management qualification L3 or above.
• H&S qualification.
  
  

Skills

Essential

• Excellent communication skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Managing competing priorities and deadlines
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Ability to maintain confidentiality
  
  

Personal Qualities

Essential

• Polite and confident
• Reliable, flexible and able to adapt to change

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Professional, calm and resilient under pressure

Essential

Other Requirements

• Flexibility to work outside of core office hours
• Disclosure Barring Service check
  
  

Person Specification

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service check
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Ryeland Surgery

Westfield Walk

Leominster

Herefordshire

HR6 8HD

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Ryeland Surgery

Westfield Walk

Leominster

Herefordshire

HR6 8HD

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

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