Optimisation and Improvement Practice Lead

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job overview:

At AXA UK, we’re committed to simplifying processes, embedding innovative solutions, and driving measurable outcomes that enhance customer experience while reducing costs. As part of this function, you’ll play a key role in leading a team in delivering data-driven, impactful improvements that align with our ambitious digital roadmap and product operating model. You’ll be championing our optimisation strategy by leading simplification and standardisation initiatives.

Key responsibilities:

• Lead the deployment of Lean methodologies and data-driven process improvements to optimise operational efficiency.
• Drive simplification and standardisation initiatives across multiple teams and processes.
• Embed a digital, product-focused approach to process improvement aligned with the digital transformation roadmap.
• Collaborate with stakeholders to identify opportunities for automation, process mining, and AI-enabled solutions.
• Manage and develop a high-performing team of optimisation professionals, fostering a culture of continuous improvement.
• Translate strategic goals into clear, actionable plans and deliver quantifiable financial benefits.
• Handle complex operating environments with pragmatism and creative application of Lean tools.
• Communicate complex ideas clearly and influence senior leaders, championing change at all levels.
  
  
  

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

• Deep expertise in Lean methodology, with proven delivery (Black Belt or Green Belt preferred, experience valued over certification).
• Strong data literacy and analytical skills, with experience in digital change projects such as Salesforce migration.
• Experience implementing AI, automation, and process mining solutions.
• Knowledge of process management platforms (e.g., ARIS) is a plus.
• Ability to navigate complex environments with a pragmatic, creative approach.
• Demonstrated quantifiable success in leading teams to deliver financial and operational improvements.
• Exceptional leadership skills, with a track record of managing teams.
• Excellent communication skills, capable of translating complex concepts into clear, impactful messages for senior audiences.
  
  
  

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Leanne.White@axa-uk.co.uk.

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.