Order Taker & Fulfilment Coordinator

Job Introduction

Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you’ll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers . If you thrive in fast-paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact .

What You’ll Do

• Process customer orders via phone, email, and digital platforms
• Verify product codes, quantities, and delivery instructions
• Ensure timely order processing aligned with SLAs
• Resolve order discrepancies and missing details
• Schedule and monitor deliveries with transport planners and logistics partners
• Keep customers informed on order status and changes
• Handle and escalate customer queries
• Maintain accurate records of interactions and resolutions
• Support peak periods and assist the Lead Coordinator
  
  

What You Bring

• Pragmatic, resilient, and solutions-focused
• Clear, confident communicator with a customer-first mindset
• Comfortable with numbers and written communication
• Experienced with planning tools and logistics systems
• Collaborative and constructive in challenging situations
  
  

Functional Strengths

• Proven experience in fast-paced logistics and order-taking environments
• Strong continuous improvement mindset
• Solid understanding of logistics planning systems and processes
  
  

Experience & Education

• Operational efficiency and relationship-building skills

Positive, proactive communication style

Customer service excellence This is more than coordination—it’s your chance to shape performance and customer satisfaction. Ready to make an impact? We’d love to hear from you.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities
  
  

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

#Tarmac #TarmacCareers

Tarmac Trading Limited

Tarmac Trading Limited

Attached documents

Job Reference tarmac/TP/188377/7637