OSC Operational Trainer

OSC Operational Trainer

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced OSC Operational Trainer to join our Operational Service Centre (OSC) Leadership Team.

This role plays a vital part in ensuring that all employees across the OSC operate with clarity, competence, and confidence, supporting the delivery of high-quality service across all contract requirements.

You will work closely with stakeholders and workstreams across the business to maintain effective processes and drive consistent operational excellence.

Job Description

This position requires regular presence across our two OSC offices in Stoke-on-Trent and Birmingham (Solihull), with occasional travel to other ISS sites.

You will play a key role in shaping learning experiences, embedding best practice, and uplifting capability across new and existing colleagues.

Key Responsibilities

• Develop, document, and maintain OSC processes to support contract deliverables across all work types.
• Map workflows and create visual process diagrams to clarify and communicate operational procedures.
• Review existing operational processes to enhance customer satisfaction and drive efficiency.
• Create, update, and deliver training programmes for new starters and existing employees.
• Facilitate training in dynamic environments, adapting delivery styles to suit classroom, remote, and functional settings.
• Support the development and/or delivery of e-learning content and explore innovative training technologies and methodologies.
• Conduct quality and competency assessments to evaluate employee understanding and identify skills gaps.

Professional and Personal Competencies/Qualifications

• Demonstrates strong understanding of employee needs and delivers high-quality training experiences.
• Builds and sustains trusted relationships with stakeholders through reliable delivery.
• Leads by example, acting as a positive role model and coach.
• Works collaboratively and shares information to support team goals.
• Adapts communication and training styles to suit different audiences.
• Manages competing demands effectively and maintains high standards.
• Applies strong influencing skills and professional judgement to achieve results.
• Collects, interprets, and uses performance data to support operational improvements.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com