Outsourcing Senior Manager

CompanyShaw Gibbs

LocationBasingstoke, England, United Kingdom

Posted At2/23/2026

UK Visa Sponsorship Analytics

Occupation Type

Purchasing managers and directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£54,700 (£28.05 per hour)

Occupation rate applies

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Description

Outsourcing Senior Manager (Making Tax Digital for Income Tax)

Basingstoke

Shaw Gibbs is a growing top 35 accountancy practice who provides expert solutions for entrepreneurial businesses and private individuals in Central and Southern England. Shaw Gibbs invest in their teams of high-quality specialists who work with the best-in-breed technology to create value for our clients which exceeds expectation.

Our culture is very important to us and is based on our company’s values of expert, respectful, innovative and collaborative. We develop high performing teams diverse in experiences, backgrounds and ideas. As a growing company, there are plenty of opportunities for development and quick progression. Our practice is known for having a friendly and supportive team culture where everyone receives training and development to increase their technical knowledge and their commercial and management skills. We put our people first and are constantly looking for ways to improve our people’s experience. With respectful as one of our values, we are committed to creating an inclusive culture that respects, values and celebrates cultural and individual differences.

We have several offices in Central and Southern England and have ambitious plans to expand our business. To support the organisation’s growth and Making Tax Digital for Income Tax (MTD IT), we have created a new opportunity for an Outsourcing Senior Manager to join our team. This is a permanent full-time role with hybrid and flexible working options (flexing your hours on different days to suit your lifestyle).

The Role

Your key responsibilities will be:

Service line design & strategy
Develop and implement a centralised service model to handle quarterly reporting obligations under MTD IT.
Build workflows, team structures, and digital processes that support high-volume, standardised delivery.
Work with partners to define scope, segmentation, and strategic rollout phases.
Pricing and commercial model
Refine tiered pricing structures that reflect service complexity, effort, and risk.
Define quoting tools/templates and ensure consistency in proposal generation.
Monitor profitability and client lifetime value, adjusting as needed.

Client communication and onboarding

Create and implement a communication plan to inform, educate and convert existing clients to the new model.

Own the onboarding process: from data capture and software setup to initial submissions.

Drive adoption of digital recordkeeping tools, being predominantly Xero and Landmark.

Digital transformation

Lead the migration of clients from manual/legacy systems to compliant digital solutions.

Establish SOPs and training to ensure team-wide consistency in digital processes.

Partner with vendors as needed to integrate tools and manage costs.

BAU transition and scale

Recruit, train and manage a delivery team (in-house or outsourced).

Implement dashboards, KPIs and reporting to monitor team performance and client compliance.

Continually refine processes as volumes increase and regulations evolve.

Final declaration and year-end integration

Ensure robust processes are in place to manage final declaration under MTD IT, aligning quarterly data with year-end adjustments and disclosures.

Establish clear protocols for reconciling digital records with final tax positions, ensuring compliance and accuracy across all client types.

Work closely with the Tax Team to:

Share and review data throughout the year.

Identify and address discrepancies or anomalies in advance.

Coordinate timing of final submissions to HMRC.

Develop a joined-up service model that ensures the MTD team complements and enhances the year-end tax function, avoiding duplication and ensuring a seamless client experience.

Champion a strong internal partnership ethos, aligning digital and traditional compliance work to maximise efficiency and service quality.

What we can offer you

Hybrid working after successful completion of your probationary period (three days in the office and two days at home)
Flexible working (flexing your hours around the core working hours of 10am to 4pm)
Joining a fast-growing company with exciting growth plans ahead
Exposure to a wide range of clients across many industries
Exposure to a broad range of stakeholders
Plenty of opportunity to increase your technical knowledge and skills

A varied role within a talented and experienced team

Entry onto our next Management Development Programme – a bespoke programme aimed at developing and enhancing leadership potential for existing and aspiring managers

ERIC internal recognition awards – monthly recognition awards that celebrate those who champion the Shaw Gibbs values

Long service awards

Regular employee events including a company-wide summer party

A competitive benefits package, including:

A 25-day core holiday allowance plus other holiday-related benefits, such as: Holiday trading (the ability to buy or sell up to 5 days holiday per year), flexible bank holidays (the ability to flex your bank holidays to a day that suits you best) and additional holiday with service

A dedicated “Wellbeing Day” – an additional day off per year to focus on your wellbeing

Employee Assistant Programme (EAP) which includes access to 24/7 online GP consultations, 2nd medical opinions and mental health first aiders present in every office

Access to MYNDUP – a wellbeing support platform which offers confidential 1-to-1 sessions with therapists, counsellors, psychologists, and coaches.

Shaw Gibbs Rewards – access to discounts on a wide range of retailers

Health Cash Plan – money back on routine health appointments

Electric Vehicles Salary Sacrifice Scheme

Client and employee referral bonuses

Pension Salary Sacrifice Scheme

Death in Service Life Assurance

Enhanced family leave policies

Cycle to Work Scheme

About You

We are seeking a commercially astute and operationally strong Senior Manager to lead the development of a centralised service line in response to Making Tax Digital for Income Tax (MTD IT). We would like to hear from you if you have the following:

Senior manager level in a practice, with demonstrable experience in operational delivery.
Deep knowledge of MTD IT, or a proven ability to build new service lines in a regulated environment.
Strong commercial acumen – pricing, margin control, and workflow optimisation.
Experienced in process design, systems implementation, and team leadership.
Clear, confident communicator – both internally and externally.

Provable experience in pricing and service design.

Experience with client onboarding and digital transformation

Drive to take a project from setup through to BAU.

Diversity, equality and inclusion

Shaw Gibbs is an inclusive employer, and we are committed to providing equal opportunities to all candidates by ensuring a comfortable and accessible interview experience. We understand that some individuals may have specific needs or require accommodation/adjustments during the recruitment process. If you require any adjustments to ensure your recruitment experience with Shaw Gibbs is as inclusive and accessible as possible, please let us know at your earliest convenience via the application form or via an email to recruitment@shawgibbs.com.

We believe that diversity makes Shaw Gibbs a stronger firm and we look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to Shaw Gibbs’ goals, without regard to their sex, gender, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.