Overseas and Private Patients Manager
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Overseas and Private Patients Manager
Department Finance
Band 5 £32,073 - £39,043 Per annum
Hours; 37.5 per week, all MKUH roles will be considered for flexible working
*Postholder based on site at Milton Keynes University Hospital *
Reporting into the Head of Head of Income and Contracting, the Overseas & Private Patients Manager will be responsible for the management, recovery and reporting of Private Patient and Overseas patient Income into the Trust to support optimal understanding of income sources.
They will lead the Trust's Overseas Visitors and Private Patients function, managing patients and invoicing arrangements; ensuring full compliance with legislation, NHS guidance, and Trust policies;To provide expert advice on Overseas Visitor Charging Regulations and Private Patient procedures; to handle patient cases, confirming the overseas status.
Please note that we are not able to offer sponsorship for this role.
Interview date: 30 June 2026
Job description
Overseas Visitors and Private Patients
Lead on the Trusts Overseas Visitor policy in accordance with DHSC Overseas Charging Regulations and ensure compliance with the Trusts Private Patient Policy.
Advise Trust management and Directorates on policies and procedures relating to:o Identification of overseas visitorso Eligibility for NHS treatmento Communication with chargeable patientso Billing and income recovery processes Ensure all private patient referrals are appropriately authorised, recorded, and invoiced in line with the current Trust tariff.
Financial Management and Income Recovery
Ensure all overseas visitor and private patient invoices are raised accurately and promptly.
Liaise with insurers, self-paying patients, and relevant stakeholders to secure guarantees of payment and minimise debt.
Compliance, Governance and Reporting
Maintain expert knowledge of current legislation, NHS guidance, and Trust policies relating to overseas visitors and private patients.
Monitor developments in migrant and charging regulations and advise the Trust on implementation and compliance requirements.
Partnership Working and Stakeholder Engagement
Develop effective working relationships with clinicians, ward managers, service leads, finance teams, and administrative staff to support the identification and management of overseas and private patients.
Liaise with:o Home Office and UK Border Forceo NHS Englando Department for Work and Pensionso Insurance companieso Embassies and High Commissionso GP practices and Integrated Care Boards (ICBs)
Patient Support and Complaints Management
Support patients, relatives, charities, and care coordinators by providing advice regarding treatment eligibility, charging status, and payment arrangements.
Coordinate Home Office Voluntary Service Returns in partnership with Lead Nurses to support safe patient repatriation where appropriate.
Additional Information
The DHSC Overseas Charging Regulations are highly complex and require interpretation of sensitive information obtained from patients, supporting documentation, and Home Office systems. The post holder will regularly manage situations involving urgent treatment, refusal of non-urgent treatment where payment cannot be secured, and immigration-related implications of unpaid NHS debt.
The role requires sound judgement, excellent communication skills, and the ability to handle emotionally challenging situations while ensuring compliance with national legislation and Trust policy.
Please refer to the Job Description for further details
Person specification
Qualifications and knowledge
Essential
- Educated to degree level in a relevant subject or equivalent knowledge and experience
- A sound knowledge and understanding of the terms & conditions and legislation relating to private patients, overseas visitors and health insurance schemes.
Experience
Desirable
- Previous NHS experience of working with Oversea and private patients.
Skills
Essential
- User of Microsoft office, in particular Excel and office to accurately and promptly enter data into financial and non financial applications.
- Ability to work to tight timescales and under pressure.
- Good communication skills, must be able to discuss complex and sensitive issues with patients, senior medics, nurses and outside agencies and that all patients are advised of the charges applicable within strict timescales.
- Plan and ensure that all policies and procedures are adopted and updated accordingly.
- Must be able to identify problems and offer suitable options to progress to a satisfactory conclusion.
- Ability to process and handle payments in cash and electronically.
Desirable
- An understanding of medical terminology would be an advantage.
Personal and people development
Essential
- Excellent interpersonal and communication skills
- Confident in dealing with people at all levels of the organisation.
- Ability to work to strict deadlines
- Ability to use initiative, work autonomously, and demonstrate flexibility
- Well organised, a completer/ finisher with the ability to multi-task complex issues
Communication
Essential
- Ability to explain overseas and Private patient terminology to both finance and non-finance colleagues
- Clear and accurate written and verbal communication skills.
- Ability to deal with emotional and distressing circumstances.
About the employer
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
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