Palo Alto Support Engineer

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and people can rely on.

The Role:

As Palo Alto Support Engineer, the primary value of this role is to act as an escalation point for the day-to-day BAU operations and facilitating all aspects of remote and on-site solution support, advice, and consultation from fault resolution to system enhancements. You will also have the opportunity to work on client projects on an ADHOC basis to ensure client deliverables are being met.

This role necessitates a professional manner and strong technical acumen to reassure clients whilst demonstrating an uncompromising level of commitment to resolving the issues within the timeframe of the Service Level Agreement.

The following skills and experience would make a great fit for our team:

• Advanced experience supporting Palo Alto SASE solutions including Prisma Access, Prisma Access Browser, SD-WAN, Strata Cloud Manager, NGFW VM Series Firewalls.
• Advanced experience supporting Cisco Meraki WLAN.
• Advanced experience supporting Cisco LAN (Catalyst 9000 Enterprise Routing/Switching, BGP, OSPF, EIGRP, VLANs, STP etc.)
• Intermediate experience supporting Azure Cloud Networking environments is desirable but not essential.
• Hands-on experience troubleshooting and optimising network performance.
• Advanced problem-solving skills and the ability to handle high-pressure situations.
• Excellent communication and collaboration skills, with the ability to communicate with both technical and non-technical stakeholders.
• Relevant certifications (PCNSA/PCNSE, CCNP Routing & Switching, or Cisco Meraki CMNA)
• Strong willingness to learn

Benefits

Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:

· 25 days annual leave (+ bank holidays) rising with tenure

· Quarterly Awards and Bonuses

· Flexible Working Policy

· Competitive pension scheme

· Access to Financial Wellness support

· Industry-leading home working and mobility technology

· Private Medical Insurance

· Company shares (available after One year tenure)

· Medicash (Cashback Scheme)

· Retail discounts via Medicash

· Access to EAP scheme for you and your household

· Vehicle lease salary sacrifice scheme (available after One year tenure)

· Cycle to Work Scheme

· Annual paid volunteering day

· Enhanced parental leave

· Access to funding for additional qualifications and courses

· Access to paid study leave