Paralegal

Department: Claims Management

Location: Bolton

Description

The role of Paralegal is to support the members of the litigation motor team in achieving Client KPI’s and SLA’s. The team handle cases from Corporate clients with a value of up to £100K. The litigated motor team are a growing team and the role of Paralegal is a great stepping-stone for someone wanting to embark on their legal career.

Key Accountabilities

• Update case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking.
• Drafting of routine court documents. Examples may include AOS, Notice of Change, Court Orders, Witness Summons and precedent based applications
• Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts.

Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.

Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines

Diarising and updating CRU

To ensure compliance with the SRA Standards & Regulations.

Undertaking additional ad hoc duties to support the File Handlers and the team, as required and may include:

Complete initial steps in recovery of our Client’s outlay and collate the outcome

Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims

Undertake administration duties on files, such tasks may include completion of MI; drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities

Work Hours
35 hours per week
Monday - Friday 9am-5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.



Experience, Skills and Qualifications

• Experience of working in a legal environment is desirable
• Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information
• Demonstrable experience of ;
• Following a semi-prescribed programme of work
• Dealing with calls and enquiries from customers, suppliers and/or the public
• Gathering and recording information
• Ability to work under own initiative, prioritising and organising own workload
• IT Literate;
• Proficient in MS Office (notably Excel, Word and Outlook)
• Experience of using a Claims/Case Management system
• Proficient in the use of alpha numerical filing systems
• GCSE grade A-C in Maths and English or equivalent

Soft Skills
· Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
· Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
· Planning & Organisation – ability to structure, manage and prioritise workload accordingly
· Adaptability –

ability to adapt to different situations and tasks, whilst maintaining quality and service
· Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected
We are Dynamic
We are Innovative
We succeed together


Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation