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The post holder will work independently, as well as alongside our multi-disciplinary medical team, managing routine and urgent appointments as well as telephone triage (including assessment of urgency of illness/injury) and home visits. The post holder will be seeing patients with long term medical conditions including same-day urgent home visits as well as routine visits to housebound patients with long term conditions for pro-active care to prevent avoidable emergency admissions.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant practice policies/guidelines, eg prescribing, confidentiality, data protection, health and safety.
A commitment to life-long learning and audit to ensure evidence-based best practice
Contributing to evaluation/audit and clinical standard setting within the organisation.
Contributing to the development of computer-based patient records.
Contributing to the summarising of patient records and SNOMED coding patient data.
Attending training and events organised by the practice or other agencies, where appropriate.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlines in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/professional development
In addition to maintaining continues education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in annual external and/or internal performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice and will -
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services
The post-holder will -
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Cover duties of partner GPs in their absence.
Represent the practice and partners professionally with the aim of raising the profile of the practice in a positive manner.
Our aim is provide our patients with excellent, patient-centered health care and encourage patients to be fully involved with the doctors and nurses in planning and maintaining their own health and well-being. We value the contribution patients make in improving services we offer at the practice, and welcome feedback.
Battersea Fields Practice (BFP) serves a highly deprived area of north Battersea. The Austin Road practice was established in 1988 and due to strong encouragement by the then Family Practitioner Committee (FPC), a branch surgery was opened on the Patmore Estate in 1991 due to concern about the pocket of extreme deprivation and significant health needs particularly on the Patmore estate.
We are additionally a training and research practice and pride ourselves on helping student doctors and nurses gain experience working in the health environment.