Partner Support Executive

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

The Partner Support Executive is key to ensuring an efficient overall performance from the operational hub, ensuring service levels are maintained across the operational estate within CBMF (Close Brothers Motor Finance) and close collaboration with sales leadership and account management teams.

The Partner Support Executive position sits between sales and operations teams and provides transactional support to the Account Managers with account and proposal queries, evolving dealer partner needs and focused dealer funding support.

Responsibilities

Sales Support:

• Proactively supporting our dealer partners with transactional business and commercial related queries and operational efficiencies (e-mail or telephone).
• Proactively engaging with the sales account management team to optimise the dealer partner experience and commercial performance.
• Professionally responding to dealer calls and maintaining strong relationships.
• Utilising Salesforce.com (CRM) to enrich dealer partner data to support sales activities, and improve dealer efficiencies.
• Supporting with dealer commission payments and any associated pricing queries
• Providing sales support on dealer oversight queries. HPI clearance, return of advanced monitoring and Invoice follow up and recovery.
• Supporting sales colleagues on complex complaint handling, consulting with dealer partners to ensure good customer outcomes.
• Providing focused support for the dealer funding proposition
• Adhering to set sales and operations policies and procedures
• Working effectively within a workflow management structure

Managing the dealer onboarding process at 30, 60 and 90 day stages

Risk & Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Proactively record any Bwise incidents and Anti Money Laundering failings, escalating to relevant departments where necessary.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Excellent customer service and relationship management skills
• Previous experience in service and relationship management skills
• Demonstratable experience of working within a structured process
• Excellent organisational skills
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

About Us

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group