Parts Manager (AWP)
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Job Title: Parts Manager (Zoomlion UK Subsidiary)
Location: United Kingdom
Reports to: Aftermarket / Service Director
Position Summary
The Parts Manager is responsible for the efficient local operation and optimization of the company’s existing spare parts system in the UK market, covering aerial work platforms, telehandlers, and forklifts.
The company already has:
- An established global parts pricing structure
- An online parts ordering platform (e-commerce) for customers and dealers
- A parts management system (LTC)
- A dedicated logistics team handling physical shipment
This role is not to build the system from scratch, but to ensure effective local execution, inventory optimization, dealer support, and operational excellence in line with industry best practices demonstrated by companies such as JLG, Genie, and Skyjack.
This position is critical to reducing machine downtime, improving customer satisfaction, and strengthening dealer confidence in the UK market.
Key Responsibilities
1) Parts Operations & System Implementation
- Ensure effective use of the company’s parts management system and online ordering platform in the UK.
- Promote and guide dealers and customers to place orders through the e-commerce system.
- Ensure smooth and accurate order processing within the system.
2) Inventory Planning & Optimization
- Optimize local stock structure based on installed base, failure rates, and consumption patterns.
- Define Min/Max levels, safety stock, and replenishment plans.
- Monitor inventory turnover, aging stock, and backorder situations.
- Coordinate replenishment with HQ to improve availability and accuracy.
3) Close Coordination with Logistics Team
- Work closely with the logistics department responsible for physical shipments.
- Ensure clear order priority, accuracy of information, and dispatch efficiency.
- Follow up on delivery performance and support same-day dispatch for stock parts.
4) Dealer & Key Account Support
- Provide parts identification and technical support to dealers and rental key accounts.
- Train and guide customers in using the online ordering platform and parts system.
- Support customers in reducing machine downtime through fast parts response.
5) Management of Three Parts Categories
Take full responsibility for tracking and managing three types of parts business:
- Warranty parts
- FOC (free of charge) parts supplied with machines
- Normal retail parts sales
Ensure clear tracking, stock control, and reporting for each category.
6) KPI Monitoring & Continuous Improvement
Monitor and improve key KPIs:
- Order Fulfillment Rate
- Same-day Dispatch Rate
- Backorder Rate
- Inventory Turnover
- Customer Satisfaction
Provide regular operational reports and improvement actions.
7) Quality & Technical Feedback
- Analyze high-consumption and frequent-failure parts.
- Provide feedback to HQ for product quality and design improvement.
- Support service team with parts-related technical insights.
Qualifications & Experience
- Minimum 5 years of experience in parts or aftermarket management in AWP, telehandler, forklift, or similar equipment industries.
- Strong knowledge of inventory control and parts operations.
- Experience working with dealers and rental companies.
- Familiar with ERP and parts catalog systems.
Key Achievements in the First 12 Months
- Optimized UK parts stock structure with significantly reduced backorders.
- Dealers and customers widely using the online ordering platform.
- High same-day dispatch rate for stock parts.
- Clear management and reporting of warranty, FOC, and retail parts.
- Noticeable reduction of customer downtime caused by parts availability.