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An opportunity has arisen at Staffa Health to join the Patient Administration Team. We are looking for a hard working, enthusiastic person to join the team to work 34 hours per week.
The main responsibilities of the post holder will be to provide efficient administration and clerical service, supporting the practice with patient and practice related administration, document and correspondence management, workflow of patient recalls and reports.
PLEASE NOTE IF APPLICANTS ARE PATIENTS AT THE PRACTICE, THEY WILL BE REQUIRED TO REGISTER ELSEWHERE IF SUCCESSFUL IN THEIR APPLICATION.
Manage and monitor the practices generic email inbox, ensuring enquiries are resolved, dealt with appropriately or passed to the correct team.
Run patient recall processes in line with practice protocols (e.g. longterm condition reviews, medication monitoring). Issue recalls via SMS, letter or email and maintain accurate records of contact and responses, escalating non-responders according to Practice policy.
Respond to routine patient enquiries and appointment bookings in a timely and professional manner.
Support Quality and Outcomes Framework (QOF) and Local and National Enhanced Services activity through accurate coding, searches and recall support, assist with QOFrelated data entry and administrative tasks.
Support vaccination callandrecall activity by preparing and send vaccination and immunisation invites. Respond to patient enquires and bookings and maintain accurate invitation records.
Process requests for medical records, including subject access requests and thirdparty requests
Verify identity and consent, track requests, and ensure responses are completed within required timescales
Keep records and logs of patient requests and contacts. Produce patient and practice reports as required.
Scan, upload and accurately code incoming clinical correspondence and documents onto the clinical system.
Process letters, reports, messages and emails in a timely manner.
Work collaboratively with clinicians and the wider administrative team to support smooth practice operations.
Adhere to practice policies, procedures and data protection requirements.
Provide cover for other members of the administration / secretarial team during periods of sickness and annual leave as needed.
We are a large, supportive, friendly and innovative practice, with a focus on the highest quality of care for our patients. We are rated as an outstanding practice by the Care Quality Commission
Situated in a semi-rural community, close to the Peak District we have 17,200 patients, we provide services over 3 sites and utilise the clinical system SystmOne. We are a training practice for Trainee GPs, medical students and student nurses. We are a pro-active and innovative practice and this role provides a great opportunity for you to make a difference through the support you provide to the team.