Patient Appointment Centre Supervisor
LocationLiverpool, England, United Kingdom
Posted At3/10/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (32.0%).
Occupation Type
Public services associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NHS University Hospitals of Liverpool Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Band 4
Main area
Patient Appointments
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday - needs to cover until 6.00pm on a rota basis)
Job ref
287-CEF-68-26
Department name
LUH - 1 General Staffing (AFC posts)
Site
Aintree University Hospital
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
16/03/2026 23:59
Job Overview
To supervise teams within the Outpatient Booking Team at Aintree Hospital working to Local and National targets.
Must have good IT skills and be able to work to deadlines.
Team building skills and a good communicator.
Main duties of the job
To use all relevant IT systems to support outpatient booking
Working as part of a team to ensure deliverance of the Outpatient booking targets
Working with the Speciality Teams to come up with solutions for clinic capacity and demand and monitor performance.
To undertake/support Clinic Utilisation.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Wo
Main area
Patient Appointments
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday - needs to cover until 6.00pm on a rota basis)
Job ref
287-CEF-68-26
Department name
LUH - 1 General Staffing (AFC posts)
Site
Aintree University Hospital
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
16/03/2026 23:59
Job Overview
To supervise teams within the Outpatient Booking Team at Aintree Hospital working to Local and National targets.
Must have good IT skills and be able to work to deadlines.
Team building skills and a good communicator.
Main duties of the job
To use all relevant IT systems to support outpatient booking
Working as part of a team to ensure deliverance of the Outpatient booking targets
Working with the Speciality Teams to come up with solutions for clinic capacity and demand and monitor performance.
To undertake/support Clinic Utilisation.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Wo
men's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
To use all relevant IT systems to support outpatient booking
Working as part of a team to ensure deliverance of the Outpatient booking targets
Working with the Speciality Teams to come up with solutions for clinic capacity and demand and monitor performance.
To undertake/support Clinic Utilisation.
To manage Annual Leave, Sickness and Appraisals in accordance with Trust Policy.
Person specification
Qualifications
Essential criteria
Essential criteria
Essential criteria
Working as part of a team to ensure deliverance of the Outpatient booking targets
Working with the Speciality Teams to come up with solutions for clinic capacity and demand and monitor performance.
To undertake/support Clinic Utilisation.
To manage Annual Leave, Sickness and Appraisals in accordance with Trust Policy.
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent in relevant area
Essential criteria
- Previous experience of working in Outpatients
- Familiarity with hospital information systems
- Experience of managing/supervising staff
- Previous experience of training staff
Essential criteria
- Able to communicate effectively at all levels
- Excellent prioritisation/time management skills
- Able to work on own initiative
- Ability to produce reports together with recommendations
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or
more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
Job Description (PDF, 443.8KB)
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
Job Description (PDF, 443.8KB)
Risk ID (PDF, 344.6KB)
Life at LUHFT Benefits (PDF, 333.2KB)
Apply online now
Further details / informal visits contact
Name
Adam Swift
Job title
Operational Support Manager - PAC
Email address
Telephone number
0151 529 2182
Additional information
Lisa Morrissey, Asst Operational Support Manager - PAC on 0151 529 4119
LNKD1_UKTJ
Life at LUHFT Benefits (PDF, 333.2KB)
Apply online now
Further details / informal visits contact
Name
Adam Swift
Job title
Operational Support Manager - PAC
Email address
Telephone number
0151 529 2182
Additional information
Lisa Morrissey, Asst Operational Support Manager - PAC on 0151 529 4119
LNKD1_UKTJ