Patient Liaison - Part Time
UK Visa Sponsorship Analytics
Occupation Type
Public services associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Optegra has an exciting new job opportunity for an experienced Patient Liaison to join our amazing and dedicated team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. This is a part-time position of 30 hours a week across 3 days.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way. Here are some of our amazing benefits:
Benefits
We are rated as a ‘great place to work’ and here are some of our amazing benefits:
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way. Here are some of our amazing benefits:
Benefits
We are rated as a ‘great place to work’ and here are some of our amazing benefits:
- Generous salary which is reviewed annually. This role pays up to £31,050 dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives Service Excellence and that all eligible patients convert to surgery.
This role involves managing patient though the entire patient journey, ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure and deliver on weekly sales KPIs and targets
Key Responsibilities:
- Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have.
- Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients
- Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care
- Build a rapport with your patients, acting as their primary point of contact for any questions or concerns.
- Schedule, reschedule, and confirm patient appointments.
- Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
- Provide information to patients regarding their appointments, procedures, and other queries.
- Ensure consultant has all patient information needed to consent patients on clinic days
- Previous experience working as a patient liaison in the healthcare industry is desirable
You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date:
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.