Patient Pathway Manager

We are looking for a highly organised and motivated individual to join our Haematology and Oncology team as a Patient Pathway Manager . You will play a key role in ensuring a smooth, efficient service and a high-quality patient experience from referral through to treatment and follow-up care.

Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In This Role, You Will

Oversee all stages of the patient pathway, ensuring timely progression

Act as a central contact point for colleagues, GPs, patients and the public

Lead and coordinate the administrative services supporting patient activity

Monitor pathways in line with Government Access Targets and the Trusts Patient Access Policy, supporting RTT delivery

Organise and support the administrative team, ensuring high standards are maintained

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main duties and responsibilities

To Assist The Support Manager And Senior Specialty Manager For The Family And Specialist Services Division In The Management Of The Administrative Staff By

• Organising and ensuring the smooth running of the functions of the administrative team within the department

Ensuring an appropriate level of pathway co-ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.

Carrying out the day to day supervision of the administrative team across the specialty.

Undertaking staff appraisal to identify development and training needs.

Developing computerised and manual systems for managing information and paperwork within the office.

Taking part in recruitment, selection and induction of administrative staff

Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.

Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyones contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks celebrating successes and creating opportunit

ies to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. Weve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how were providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .

Pathway Management

Acting as the administrative lead for RTT and ensuring pathways meet Government Access Targets and the Trusts Patient Access Policy

Monitoring and validating patient pathways using systems such as Millennium, ARIA and PPM

Tracking and preventing potential breaches, working closely with waiting list and directorate staff

Supporting administrative colleagues with RTT queries and training

Reviewing documentation to confirm RTT clock start/stop dates

Ensuring high-quality data by validating appoint

ments, treatment dates and TBS lists

Providing regular RTT performance updates to the Support Manager and wider team

Management & Service Support

Acting as the departments expert in administrative processes and digital systems

Providing training, troubleshooting support and guidance to staff

Identifying opportunities to improve efficiency and system performance

Liaising with teams to support clinic utilisation and accurate templates

Escalating capacity issues and contributing to performance delivery

Coordinating consultant rotas and supporting day-to-day operational needs

Suggesting improvements to enhance patient-centred service delivery

Medical Administrative Support

Delivering a comprehensive administrative service including patient correspondence, formatting letters and managing documentation

Preparing papers for meetings and taking minutes when needed

Working closely with nurses, doctors and booking teams to support smooth patient care

Managing calls, prioritising enquiries and arranging appointments

Supporting consultant diaries, meetings and rotas

Handling incoming correspondence and maintaining filing systems

Supporting cancer fast-track pathways where applicable

Providing cover across the directorate and maintaining flexibility to meet service needs

Service Planning & Improvement

Contributing to service redesign projects

with a focus on patient-centred improvement

Supporting the triumvirate with project work and implementation of the Improving Together methodology

Assisting with gathering patient and staff experience data

Supporting investigations, complaints and incident responses in line with Trust processes

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