Job Summary
The gynaecology department is seeking a highly motivated individual to fill the patient Pathway Performance Validator role at St Helier Hospital
Main duties of the job
The post holder will play a vital role in supporting the delivery of high-quality patient care through accurate validation of patient pathways and continuous performance monitoring. Embedded within a specialty clinical team, the post holder will be responsible for validating RTT pathways, ensuring all stages of a patient's journey from referral to treatment or discharge are accurately recorded and compliant with national standards. This role is key in identifying and resolving data quality issues, supporting the team in managing capacity effectively, and ensuring patients are treated in a timely, safe, and efficient manner. The post holder will contribute to maintaining high levels of patient care and clinical satisfaction by acting as a knowledgeable, proactive, and detail-oriented point of contact for RTT-related queries and performance assurance.
About Us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
07 August 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£35,763 to £43,466 a year pa incl HCAS Outer pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
343-7226718- FM-SC-VCG
Job locations
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Job Description
Job responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Job Description
Job responsibilities
Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person Specification
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- NVQ level 3 in Business Administration or Customer Care of equivalent.
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
- Experience of 18 week performance validation
Desirable
- Experience working in a similar role in a hospital/health care setting.
Skills & knowledge
Essential
- Experience dealing with customer complaints and customer care
- The ability to prioritise tasks effectively without direct supervision.
- Excellent ability to use patient management systems in the validation of waiting lists
- Computer literate, with experience of using a keyboard
- Understanding of medical terminology
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Person Specification
Essential
- Experience dealing with customer complaints and customer care
- The ability to prioritise tasks effectively without direct supervision.
- Excellent ability to use patient management systems in the validation of waiting lists
- Computer literate, with experience of using a keyboard
- Understanding of medical terminology
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
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