Patient Services Supervisor

University Hospital Plymouth are seeking for Patient Support Supervisors to oversee the daily deployment and supervision of a team of Cleaning Assistants at the new Community Diagnostic Centre located in the city centre..

Job description

1. To ensure an effective and efficient Cleaning Service is provided to all areas, demonstrating high standards of customer service at all times.

2. To support and promote staff welfare

3. To ensure that staff communications are cascaded in a timely way as agreed locally

4. Manage rosters, ensuring allocation of staff is cost effective and all documentation is completed daily, including allocation, overtime and signing in records

5. Checking timesheets against staff allocation and approving timesheets for payment

6. Ensure that all areas within sphere of control are appropriately resourced and that staff are proactively supervised in the undertaking of their duties, completing their tasks according to agreed safe working procedures and infection control policies

7. Ensure appropriately trained staff are allocated following requests for Hospital Room Decontamination and rostered for planned deep cleaning activities.

8. To represent the department at daily Infection Control meetings as required ensuring that any relevant audit information is provided to the Infection Prevention & Control team and any information received is feedback to the team and actioned.

9. Ensure that all staff have access to the appropriate resources and equipment to carry out their role and that cleaning equipment is properly used and maintained

10. Ensure that staff complete their tasks to the standard required and to escalate any ongoing issues to the Patient Services Manager as necessary.

For further details please see attached JD&PS.

***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Person specification

Knowledge & Experience

Essential

• Previous demonstrable experience in a supervisory role
• Previous demonstrable experience of the cleaning and food industry
• Proven knowledge of Infection Control policy and procedures
• Proven knowledge of food safety and HACCP Awareness of special diet and food allergens
• Proven Knowledge of health & safety and COSHH

Desirable

• Previous Hotel Services or demonstrable portering experience within an acute clinical setting

Qualifications

Essential

• NVQ Level 3 or equivalent demonstrable experience, skills and proven knowledge
• CIEH Level 3 Food Safety
• Willing to undertake further training relevant to the position

Desirable

• Level 3 ILM - Institute of Leadership & Management

Aptitude & Abilities

Essential

• Excellent interpersonal and communication skills
• Computer literate, able to use Word, Excel, Outlook.
• Understanding of and commitment to equality of opportunity and good working relationships
• Able to prioritise effectively and manage deadlines.
• Able to analyse and manipulate staff rosters to ensure best use of resources.
• Able to use and demonstrate use of electrical cleaning equipment
• Able to investigate incidents and complaints and implement the actions required to prevent reoccurrence.

About the employer

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.