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Job Description
Patient Services Team Member | Administration | Manchester | Full time | 37.5 hours | Permanent | £23,907 per annum
Spire Manchester Hospital has an exciting opportunity for an Administrator to join our Patient Services team on a full-time, permanent basis.
Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Working Hours: V
arious shifts across Monday - Sunday between 6:30 a.m. and 8 p.m.
Contract Type: Permanent
Acting as a Spire Ambassador, as Patient Services Administrator you will be delivering a high quality patient experience to the private enquiry process, demonstrating Spire behaviours across each transaction
Duties And Responsibilities
- Communicating effectively, positively and professionally with our prospects and customers to help them make an informed decision about having a clinical consultation with a view to having a procedure at our hospital
- Collating and preparing patient case-notes ready for the pre assessment nursing team
- Maintaining departmental electronic and manual filing systems accurately in line with GDPR
- Ensuring the provision and maintenance of an efficient patient administration service within the hospital
- Providing information to patients, consultants and other relevant departments in a timely and courteous manner
What We're Looking For
- Experience of face to face customer/patient interaction
- Has excellent Administration skills using different databases and systems (training will be given)
- Exceptional phone manner
- Having previous medical knowledge would be advantageous but not essential
- Enthusiastic and energetic professional
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
- We commit to our employee’s well-being through work life balance, on-going development, support and reward
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
