Patient Support Coordinator

We're Hiring: Patient Engagement Coordinator

Full UK driving licence and confident to drive a rental car (ESSENTIAL)

Department: Donor Recruitment

Location: Chiswick, London W4 4JQ (Hybrid after probation)

Contract: Full-time, Permanent

Salary: £36,000 - £42,000 per annum (depending on experience)

Our Client's mission is simple but powerful: to give as many people as possible a second chance at life. They do this by encouraging people from all backgrounds to join the stem cell donor register-especially those from communities currently underrepresented. Behind every registration is a patient, a family, and a community hoping for a match. That's where you come in.

About the Role

We're looking for a Patient Engagement Coordinator (PEC) to join our Donor Recruitment team. This is a deeply people-focused role for someone who combines empathy, professionalism, and initiative.

You'll work closely with patients in need of a stem cell donor, alongside their families, friends, and wider networks-supporting them to create impactful donor registration appeals and events. You'll also collaborate with volunteers, community groups, universities, and corporate partners to help grow and diversify the register.

This role requires emotional intelligence, confidence in public engagement, and the ability to build long-term, trusting relationships-often in sensitive and challenging circumstances.

What You'll Be Doing

Patient Engagement

• Build strong, ongoing relationships with patients and their families throughout their donor search journey (pre-, during and post-transplant).
• Respond empathetically to patient enquiries and support the creation of compelling donor registration appeals.
• Organise and support patient-led donor registration events, working closely with internal teams to maximise reach and impact.
• Maintain accurate records using our database to track patient engagement and activity.

Donor Recruitment & Events

• Lead and attend donor registration events across the UK (including regular evenings and weekends).
• Represent publicly, delivering presentations and engaging diverse audiences about stem cell donation.
• Train and support volunteers so they can confidently deliver donor registration events on our behalf.
• Manage your own portfolio of events and external stakeholder relationships.

Collaboration & Administration

• Work closely with colleagues across Donor Recruitment, Marketing & Communications, and international teams.
• Help manage the Donor Recruitment inbox and respond to enquiries.
• Log all activity, contacts, and outcomes accurately in Salesforce.

About You

• At least 3 years' experience in a relevant role.
• Experience working sensitively with vulnerable people or in emotionally challenging situations.
• Excellent communication skills (in person, on the phone, and in writing).
• Strong organisational and project management skills.
• Willingness to travel nationally and work some evenings/weekends (TOIL provided).

What We Offer

• 37.5-hour working week (Monday-Friday, with TOIL for out-of-hours work)
• Hybrid working after 3-month probation (3 days office-based)
• 25 days' annual leave + public holidays (increasing to 29 days with service)
• Pension scheme (3% employee / 5% employer)

Ready to Make a Difference?

If you're passionate about helping others, confident working with people in sensitive situations, and motivated by meaningful impact, we'd love to hear from you.

Apply now and help give someone a second chance at life.