Patient Transport Liaison Officer

Job Description

Job Title:

Patient Transport Liaison Officer

Location:

Great Western Hospital

Hours

Mon-Fri / 45hrs per week

Salary

£33,000

Responsible For

Great Western Hospital site & ACA workforce

Accountable To

Head of Operations (South)

Key Working Relationships

• Patients, relatives, and carers.
• The general public.
• CAS managers
• Control team
• Great Western Ambulance Care Assistants
• Colleagues at all levels
• On a daily basis, liaise with clinical and non-clinical staff across the organisation, providing and receiving information.
• Customers including hospital trusts and ambulance trusts
• External agencies in relation to patient experience and safeguarding, such as:
• Patient Advice and Liaison Service (PALS)
• Independent Complaints Advocacy Services
• Other NHS and independent patient experience teams
• Local Authorities
• Social Services
• Police and ambulance services
• Other safeguarding teams
  
  

Main Purpose Of The Role

The Patient Transport Liaison Officer is responsible for ensuring the safe, caring, and efficient transport of all patients within the NHS. This role is central to the day-to-day delivery of the service, interacting with patients, staff, and transport teams both in person and over the telephone.

The postholder will maintain accurate data and effective resource management within the CAD (Cleric) system, ensuring the timely preplanning and allocation of discharge journeys in line with contract specific KPIs.

Key responsibilities include liaising directly with Trust staff to support accurate discharge bookings, as well as coordinating home and hospital risk assessments on request.

The Patient Transport Liaison Officer will oversee the operational performance of their assigned location, escalate issues and report directly to the Head of Operations (South).

The role also requires providing clear and comprehensive handovers to the Milton Keynes 24/7 Control Room outside of core site operating hours.

Key Tasks

This list is not exhaustive, you will be required to perform ad-hoc duties, within your skill base, as required by the Company to support an effective and efficient service.

Personal

• To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
• To attend and actively participate in Company refresher training as required.
• To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
• To demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
  
  

General Requirements

• Our Values
  
  

The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.

The Post Holder Must Uphold Our Company Values

• Kind
• Inclusive
• Accountable
• Adaptable
• Policies and Procedures
  
  

All duties and responsibilities must be undertaken in compliance with the Company’s policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing. In addition, ensuring incidents and near misses are reported in a timely manner.

• Health and Safety
  
  

The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users.

All Company premises and NHS Trusts are considered as smoke free zones.

• Confidentiality
  
  

Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality). The post holder must not disclose either during or after the termination of their contract, any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.

• Equality and Diversity
  
  

We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals. In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company.

• Infection Prevention and Control
  
  

The post holder will ensure they follow the Company’s infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare associated infections. They will ensure that they use personal protective equipment (PPE) in accordance with policy and procedure. All staff must challenge non-compliance with IPC policies immediately and feedback through appropriate line managers if required.

• Safeguarding Children and Adults
  
  

We take our responsibilities to safeguard and promote the welfare of children and adults seriously. The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance. This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service’s safeguarding team. Where staff are unclear of their responsibilities, they must seek guidance from their manager.

• Disclosure and Barring Service (DBS)
  
  

If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy.

Person Specification

Essential

Desirable

Qualifications

Full UK Manual driving licence with no more than 6 penalty points and capable of driving a Transit van sized vehicle.

ACA qualified

Experience and Knowledge

Knowledge of health and safety standards.

Excellent verbal and written skills.

Ability to work within a multi-professional team and to develop team working.

IT skills (databases and Microsoft Office).

Previous experience in a health care environment

Skills And Abilities

Demonstrate high levels of emotional intelligence.

Ability to listen and document feedback concisely and without bias.

Excellent time management and organisational skills.

Physically fit to carry out manual handling duties.

Experience of dealing with difficult and challenging situations.

Personal Attributes

Able to work under pressure and cope with change and conflicting priorities.

Willingness to travel across regions.

Model professional behaviours.

Engaging and positive personality.

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