Payments Industry Consultant

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates are currently working on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, who make a difference, who have fun, and who love their work.

We help financial institutions build digital products, innovate, and transform their business models by leveraging cloud, data, and artificial intelligence. Our organization is structured around industry-focused verticals, enabling us to combine deep financial services domain expertise with strong engineering and technology capabilities.

IF YOU ARE

• A payment domain professional with 5+ years of experience, combining strong industry expertise with product management, and hands-on delivering digital payment solutions and consulting engagements
• A confident discovery lead who can frame complex problems, align stakeholders, define the right approach, and facilitate interviews and workshops to uncover improvement opportunities in business processes and technology
• Skilled in process analysis and structured problem-solving, including benchmarking, applying industry best practices, mapping dependencies, prioritizing initiatives, and identifying risks and assumptions
• Experienced in payments ecosystem (B2C and B2B), with a strong understanding of key industry participants: payment schemes (Visa, Mastercard), issuers, acquirers, payment service providers (PSPs), gateways, and emerging payment models
• Knowledgeable of core payments capabilities and processes, including merchant onboarding, payment methods and transaction flows, dispute and chargeback management, settlement and reconciliation, fraud and risk management, and regulatory considerations (ETA, Nacha, SWIFT, PCI DSS, SEPA)
• Familiar with modern payment platforms and architecture, including payment gateways, payment orchestration solutions, SaaS payment platforms, and broader payment platform ecosystems

Adept at creating high-quality consulting assets, such as points of view, assessments, recommendations, playbooks, and domain overview presentations

Comfortable supporting pre-sales and client pursuits from understanding industry challenges and client insights to contributing to RFP/RFI responses, proposal narratives, business case estimates, and scope definition

A strong communicator in English (C1) who can tailor messages effectively for subject-matter experts, managers, and C-level stakeholders

Practical with industry and collaboration tools, including PowerPoint, Visio, Miro (or similar), and AI-based productivity tools such as GPT, Copilot, or Claude

A trusted-advisor mindset holder capable of quickly building credibility, listening first, and keeping discussions focused on outcomes and business value

Knowledgeable of data governance and privacy principles and disciplined in handling sensitive client information

Experienced working with e-commerce merchants, payment gateway integrations, and settlement and reconciliation processes (as an advantage)

An expert in collaborating with engineering teams to deliver product roadmaps, product analytics, or conversion optimization initiatives (would be a plus)

Industry certifications or ongoing professional development in payments, fintech, or digital product management: CPP, VPP, MPP, APRP, AAP, PCIP or similar (would be a plus)

AND YOU WANT TO

• Shape how SoftServe serves Payments companies globally
• Work directly with executives of fintechs, PSPs, and payment platforms
• Lead discovery engagements that turn business challenges into digital transformation roadmaps
• Build accelerators, frameworks, and thought leadership for the payments industry
• Help clients improve merchant experience, payment performance, risk management, and operational efficiency
• Guide delivery teams to ensure solutions align with industry best practices

Represent SoftServe’s payments expertise in industry events and client discussions

TOGETHER WE WILL

• Turn your payments expertise into real transformation programs
• Work with global clients and cross-functional teams across consulting, engineering, and product
• Build the next generation of digital payment solutions
• Grow a global payments practice with strong industry recognition
• Support your professional development and thought leadership
  
  
  

This is a leadership role where you will drive impact in two main directions:

• Leading People
  
  
  

Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.

• Leading Business
  
  
  

Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.