Payroll Administrator

Company Description

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

THIS ROLE

Every day brings new challenges, so you’ll need to be detail-oriented, highly organised, and a strong team player who can prioritise effectively to meet deadlines and manage multiple timelines. You’ll act as the primary day-to-day contact for your designated payroll clients, taking ownership of end-to-end payroll processes while proactively managing deliverables. As part of a supportive team, you’ll handle queries, resolve issues efficiently, and ensure accurate, compliant, and timely payroll services are consistently delivered.

What You Will Do 

• You’ll manage end-to-end payroll processing for multiple clients, ensuring accuracy, meeting deadlines, and handling RTI submissions, HMRC returns, statutory payments/deductions, and employment levies.
• You’ll act as the main point of contact for payroll queries, liaising effectively with clients, management, HMRC, and stakeholders while resolving issues promptly and escalating complex matters as needed.

You will have proven experience managing multiple client payrolls and maintaining strong client relationships in a professional setting.

You will demonstrate excellent organisational, prioritisation, and interpersonal skills, with the ability to meet tight deadlines and work effectively under pressure.

You will bring a proactive “can-do” attitude, strong team ethic, and commercial awareness to support high-quality service delivery.

You will ideally have QuickBooks Payroll experience, a relevant payroll qualification, and previous experience working in a fast-paced office environment.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.