(PCI) Senior Support Engineer

CompanyPresbyterian Church in Ireland

LocationBelfast, Northern Ireland, United Kingdom

Posted At3/19/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (46.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Job Title: Senior Support Engineer

Council: General Council

Salary Scale: E1 £31,089 - £36,937 p.a (under review)

Reports to: IT Operations Manager

Hours: 37.5 hours per week

Main Function Of Job

To assist the IT Operations Manager in delivering PCIs IT Operations (ITOps)

To provide third-tier backend, desktop & end-user support for all locations

To ensure elements of the Business Continuity infrastructure are operational and effective

To assume an autonomous role in delivering third-tier support for existing systems & software

To manage rollouts and other infrastructure projects to agreed specifications and timelines

To assist the IT management team by delivering administrative and technical support

About The Role

Responsibilities and Duties

Complex Infrastructure Responsibilities

To maintain PCIs multi-site infrastructure in conjunction with the Head of IT, Deputy Head of IT and ITOps Manager
To understand and maintain the secure Network Segmentation infrastructure
To understand and maintain the Business Continuity infrastructure

Support And Training Responsibilities

To project manage assigned deliverables within the programme of works, sub-allocating work to any IT staff or contractors, as appropriate
To provide IT advice and full support to PCI staff at all locations
To maintain operational integrity of the PCI infrastructure through proactive monitoring
To effectively use the incident management system to track & resolve issues to agreed SLAs
To autonomously manage infrastructure hardware and software rollouts
To build, deploy and document systems to agreed specifications
To maintain hardware and software asset registers
To perform defined system health checks at designated intervals

To design, maintain and support Assembly Buildings Building Management Systems & Audio-Visual technologies

To provide practical support to Assembly Buildings Conferencing

To provide management reports as necessary

To manage the IT stores, ordering and issuing as required

Individual Specialist Responsibilities (First Point Of Contact)

To assume full autonomy for complex, multi-component specialisms from the services defined in PCI IT Services Catalogue, as allocated by the IT management team

For example,

Finance

Microsoft Cloud

Telephony Services

E-mail Services

Building Management Systems & AV Technologies at all locations

To liaise directly with third parties to deliver appropriate outsourced technical support and services, when required, ensuring value for money, quality and acceptable SLAs

Compliance Responsibilities

To contribute in the enforcement of compliance policies relating to intellectual property, data protection and other legal and statutory regulations

General And Procedural Responsibilities

To work within IT policies and procedures
To update IT documentation and configuration management systems
To ensure system security & integrity at all times and mitigate risk, when necessary
To work within GDPR and other regulatory constraints, following agreed standards and procedures
To provide desk-based and formal training to staff, when required
To ensure personal skillset remains current and relevant in order to fulfil the ongoing requirements of the post

To carry out any other duties, requested by the IT management team, as is reasonable within the main function of the post.

Required Criteria

Third level qualification in an IT related discipline or at least three years experience in a similar support role within a medium to large organisation

At least three years experience in a similar IT support role

At least three years support and deployment experience of Windows Server or Windows desktop operating systems within an Active Directory or Azure infrastructure

At least one years experience in administering a cloud-based, Azure infrastructure

At least one years experience in project management and change management

Experience in the installation, management and support of active network components (switches, routers and firewalls)

Experience in diagnosing complex network faults (routing, subnetting, VLANs, VPNs and WAN), ideally in a multi-site environment

Broad deployment and fault diagnostic experience of enterprise hardware (computers, components, servers, switches, routers, firewalls, telephony and network printers)

Experience in configuration management, asset management and incident management

Must be available for flexible working when required

Willingness to commit to working within the Christian ethos of PCI

Access to a vehicle for work purposes

Desired Criteria

Microsoft certifications, covering infrastructure & cloud
Cisco CCNA certification
Experience supporting a virtualised infrastructure
Experience in supporting VoIP, VPN, Wireless LANs and IP PABX technologies
Knowledge of IT compliance legislation and its practical implementation.
Experience of Building Management Systems and Audio-Visual technologies

Skills Needed

What

About The Company

PCI is one of the largest Christian denominations in Ireland, with over 500 congregations across Northern Ireland and the Republic of Ireland. PCI is committed to spreading the Gospel, serving communities, and supporting mission work both locally and globally. PCI provide practical care in through nursing, residential and supported housing, day services and more.

Company Culture

PCI fosters a culture of faith, service, and community. It values integrity, compassion, and inclusivity, encouraging members to live out their faith through worship, discipleship, and outreach. PCI provides a welcoming and supportive environment where individuals and families can deepen their faith, contribute to meaningful causes, and build lasting relationships within a vibrant Christian community.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Employee Assistance Scheme, Perks Card, Annual Rise, On the job learning, Progression opportunities, Bereavement leave

Salary

£31,089.00 - £36,937.00 per year

Benefits

Vacation, Paid time off Retirement plan and/or pension Employee Assistance Scheme Perks Card Annual Rise On the job learning