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Salary package
£43,299.00 - £46,512.00 pa inclusive - Grade 10
Job reference
#EJR013185
Application Closing date
21/07/2025
Job Description
Join Us as a Pensions Coordinator
Are you passionate about pensions and ready to make a real impact in a dynamic, people-focused organisation? We’re looking for a detail-driven and proactive Pensions Coordinator to join our Pensions Team at Ealing Council. LGPS knowledge for this role is essential. This is a hybrid role, and you will be expected to be on site minimum three days a week.
This is more than just a pensions role — it’s your chance to shape the future of pension services for thousands of employees, pensioners, and their families.
What You’ll Be Doing:
- Safeguarding our Pension Fund: Monitor and authorise complex pension calculations and payments, ensuring accuracy, compliance, and financial integrity.
- Championing Quality: Act as the quality assurance lead for our pension administration provider (LPPA), challenging inaccuracies and driving service excellence.
- Delivering Expertise: Provide high-quality advice on LGPS and Teachers pension schemes to staff, schools, and external partners.
- Leading Returns & Reconciliations: Manage monthly and annual returns and reconcile data across payroll and pension systems.
- Supporting People: Offer compassionate, tailored support to employees and bereaved families on sensitive pension matters.
- Driving Improvement: Lead on process reviews, system enhancements, and contribute to strategic pension projects.
- Mentoring & Collaboration: Support the Pensions Administrator, and work closely with Payroll, HR, Finance, and external stakeholders.
Required Skills:
- In-depth Technical Knowledge
- Comprehensive understanding of the LGPS and TPS pension schemes, including associated legislation, statutory provisions, and local policies.
- Analytical and Numeracy Skills
- Ability to accurately calculate complex pension entitlements, redundancy payments, and financial reconciliations.
- Technical Problem-Solving
- Skilled in understanding and resolving technical pension queries, ensuring compliance and accuracy in all outputs.
- Customer-Focused Service Delivery
- Proven ability to deliver high-quality, empathetic, and responsive service in a dynamic and evolving environment.
- Communication and Interpersonal Skills
- Excellent written and verbal communication, with the ability to explain complex pension matters clearly to a range of audiences.
- IT and Systems Proficiency
- Strong command of Microsoft Excel and pension systems (knowledge of iTrent and UPM is desirable).
- Autonomous and Flexible Working
- Capable of managing and prioritising workload independently, adapting to shifting demands and deadlines.
- Relationship Management
- Ability to build and maintain positive working relationships with internal teams, external providers (e.g. LPPA), and scheme members.
- Process Improvement and Accuracy
- Experience in reviewing and enhancing systems and processes, with a meticulous approach to checking and verifying data and documentation.
- Collaboration and Team Support
- Works proactively within and across teams, supporting colleagues, sharing knowledge, and contributing to continuous improvement.
Why Join Us?
- Be part of a supportive, forward-thinking team that values innovation and continuous improvement.
- Make a tangible difference to people’s lives through your work.
Ready to take the next step in your pensions career? Apply now and help us deliver a service that truly matters.
“Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.
We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.
Please note all applications will be determined on merit.”
This role is subject to Ealing Council’s enhanced vetting process.
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Closing date: Monday 21 July 2025.
